VIP Manager
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Job Location:
Amherst, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you the type of person who enjoys providing a high-level of customer service Then Spitzer Chevrolet of Amherst wants YOU as we continue to build a team of dedicated professionals striving to learn grow and achieve more! The VIP Manager will be responsible for leveraging the service department to enhance customer satisfaction and increase car sales opportunities. This role involves strategic planning team leadership and close collaboration with the service and sales departments to ensure seamless integration of sales initiatives within the service experience.
While you take care of our customers we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- Chevrolet product training and ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical dental and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms name badges and business cards
- Employee assistance program
- Voluntary benefits include: life insurance short and long-term disability accident coverage hospital indemnity company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:
Managerial Responsibilities:
- Develop and implement strategies to promote vehicle sales opportunities within the service lane.
- Train and lead a team of service advisors and sales staff on effective sales techniques especially focusing on converting service customers into potential car buyers.
- Collaborate with the sales and service managers to align objectives and optimize the customer transition from service to sales.
- Monitor performance metrics and set achievable targets for the team providing guidance and support to ensure goals are met.
- Manage staffing needs scheduling and resource allocation to ensure the service lane operates efficiently and effectively.
- Continuously assess and improve processes and tactics used in the service lane to increase sales conversion rates.
Day-to-Day Responsibilities:
- Oversee daily operations within the service lane ensuring all customers are greeted and provided with information on new models and trade-in opportunities.
- Engage with customers to understand their needs and preferences offering personalized advice and recommendations.
- Keep abreast of new car models and specifications as well as promotions and financing options to effectively inform and advise both staff and customers.
- Regularly liaise with the finance and sales departments to update and manage promotional materials in the service area.
- Facilitate regular training sessions and meetings to discuss progress share best practices and address challenges within the team.
- Handle customer queries and concerns regarding vehicle sales in a professional manner ensuring a positive customer experience.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are look ... View more
