Global IS Service Delivery Manager – SFDC ABB Robotics
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
IS ManagerWe are seeking a strategic and experienced IS Service Delivery Manager to lead Salesforce (SFDC) platform services across ABBs Robotic Automation Region Organization. This global role offers the opportunity to drive digital transformation optimize service delivery and influence business value in a complex multi-country environment.
You will collaborate with global process owners business leaders and external vendors to ensure seamless service delivery continuous improvement and alignment with ABBs strategic goals.
Your responsibilities:
- Leading the delivery strategy for key SFDC applications ensuring alignment with business demand and integrated systems
- Managing and optimizing service delivery performance including oversight of third-party suppliers and SLA and KPI reporting
- Owning the service budget including cost control forecasting and license management
- Driving stakeholder engagement across countries and functions fostering collaboration and transparency
- Coordinating onboarding training and handover processes for external service representatives and team members
In addition you will be responsible for maintaining and enhancing SFDC services globally ensuring compliance with internal controls and championing innovation through service-related tools and frameworks. You will oversee vendor selection purchase order issuance and financial accountability for multi-million dollar budgets. With direct leadership of up to ten team members across multiple countries you will guide and develop talent while driving performance and strategic outcomes.
The position is global. The preferred locations are Polen and India.
Your background
- Proven leadership experience for minimum 10-12 years in global IT service delivery ideally within Salesforce environments
- A bachelors or masters degree in IT or a related field
- Strong financial acumen and experience managing large-scale budgets
- Excellent communication stakeholder management and vendor negotiation skills
- ITIL certification and fluency in English
Exciting Career Opportunity in Robotics
This role is part of ABBs Robotics business which is preparing to become an independent company. By joining us now youll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group youll have the chance to shape the future grow your career and work alongside world-class experts in a more agile and entrepreneurial environment.
Whats in it for you
At ABB Robotics youll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. Youll work with cutting-edge technologies visionary teams and have the opportunity to shape the future of robotics on a global scale.
We empower you to take the lead share bold ideas and shape real outcomes. Youll grow through hands-on experience mentorship and learning that fits your goals. Here your work doesnt just matter it moves things forward.
Our benefits Competitive comprehensive and crafted with you in mind.
Welcome with your application! Last day to apply is October 19th.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
ABB's Electrification business offers a wide-ranging portfolio of products, digital solutions and services, from substation to socket, enabling safe, smart and sustainable electrification. Offerings encompass digital and connected innovations for low- and medium-voltage, including EV ... View more
