Front Desk Host (Part-Time) | UpValley Inn & Hot Spring | Calistoga, CA

• Answering telephones in a prompt and professional manner and providing assistance to callers
• Taking reservations in person and over the phone
• Reading and responding to hotel email
• Checking guests in and out
• Completing group pre-registrations and key packets
• Posting charges and processing payments
• Communicating with Housekeeping and Maintenance
• Handling mail and coordinating deliveries of messages and packages
• Anticipating guests needs acting promptly to acknowledge all guests however busy and whatever time of day.
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants special events city attractions and outdoor activities.

• Must have a High School diploma or equivalent
• Fluency in the local language
• A minimum of one years experience in a customer/guest service and/or public contact related job is desired.
• Prior hotel front desk experience desiredbut not required
• Must be computer literate ideally with a knowledge of Word
• Must have great communication skills
• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Possess a courteous friendly and professional manner.
• Independent thinker and a quick study.
• Good team player.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger.
• Ability to work well under pressure and handle multiple tasks at once.
• Must be punctual with regular and reliable attendance.

• Endure various physical movements throughout the work areas such as reaching bending and stooping.
• Remain in stationary position for a maximum eight hours (excluding meal and rest breaks)
• Ability to grasp bend and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages boxes and luggage.
• Periodically required to work at a very fast pace under pressure.

Whats In It for You

• Sick Paid holidays
• Paid Parental Leave
• Rooms discount at PM Hotel/MODUS portfolio of hotels
• Leadership courses to improve your personal and interpersonal effectiveness.
• Tuition reimbursement opportunities when you grow we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.