IT User Support Specialist in San Antonio, TX Onsite
IT User Support Specialist in San Antonio, TX Onsite
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an IT User Support Specialist I to provide technical assistance and support to staff across the organization. The ideal candidate will have a strong customer-focused mindset excellent communication skills and experience in troubleshooting hardware software and network issues. This role reports to the IT Support Assistant Manager and may involve occasional on-call duty including nights and weekends.
Shift Hours: 9:00 AM 5:00 PM
Key Responsibilities:
- Respond to staff inquiries via phone email and chat providing first-level technical support.
- Troubleshoot and diagnose hardware software and network issues guiding users step-by-step.
- Escalate complex issues to advanced IT support teams when necessary.
- Maintain accurate records of incidents interactions and resolutions in the ticketing system.
- Assist in setting up and configuring new devices software and user accounts.
- Provide basic training to users on company-supported software and applications.
- Track manage and maintain hardware and software inventory.
- Update and maintain internal IT documentation and knowledge base.
- Stay current with technology trends IT best practices and company systems.
- Collaborate with team members to improve IT support processes and user satisfaction.
Required Qualifications:
- Minimum 2 years of helpdesk or IT support experience.
- Familiarity with Microsoft 365 including Azure Intune and Teams (preferred).
- IT certifications (e.g. CompTIA A Network) or some college coursework in IT is a plus.
- Strong verbal and written communication skills.
- Basic understanding of computer systems networks and software applications.
- Excellent problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
- Willingness to learn and adapt to new technologies.
- Must be able to travel to satellite office locations if required.
Employment Type
Full Time
