Client Service Manager (CSM)
Client Service Manager (CSM)
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Job Description
The Client Service Manager works as part of the International Programs Teama team of 3-6 people and reports to the Director of International Programs.
The CSM works to improve overall international programs sell Spanish classes tourism services and ensure excellent program management.
Tasks
The Client Service Manager works closely with international learners clients and volunteers providing in-country support sales client service class scheduling housing travel and responding to any other needs that clients have.
ADMINISTRATIVE WORK
This person is in charge of all participant management. This includes:
- Sales and client service
- Airport pick-up
- Orientation & Welcome
- Housing support and problem solving
- Sending emails answering phones and updating the CRM system
- Scheduling: Volunteers Spanish classes family-stays
- Travel details (Flights hotel arrival departure etc.)
There are also several reports and administrative tasks that the Client Service Manager assists with on a regular basis using Microsoft Excel: Monthly program registration Weekly Arrivals Families & Beds Spanish class schedule and participant feedback summary.
The CSM is also involved with collecting payments basic
invoicing and proactively liaising and working with the Academic and Accounting departments.
Requirements
- Bachelors degree in a related field
- Proven experience in client service or account management
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to manage details
- Bilingual: English & Spanish
- Positive personality with passion for traveling and helping others
- Excellent computer skills including Word and Excel
- Willingness to work Monday - Friday 7:00AM/8:00AM to 6:00PM with 1 hour for lunch; and whenever business needs dictate that the CSM should be present. Generally speaking the CSM works every other weekendnormally alternating with one weekend off and the next weekend on; weekends require only Saturday or Sunday but not both days other than at peak times of the year. Weekend and holiday hours are 9:00AM 6:00PM.
Benefits
- Competitive salarya comfortable standard of living in Latin America
- Medical insurance reimbursement
- Paid holidays and paid vacation time
- Monthly bonus program
- Finishing bonus
Employment Type
Employee
