Sr. Customer Success Manager
Sr. Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
MW Partners is currently seeking a Sr. Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
- The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing applying diverse sources of information especially business trends and metrics towards innovative customer experiences.
- Accountable for Customer s overall success with Client including planning customer health multi-solution adoption and measurable impact through the lens of industry specialization
- Act as the central point of contact throughout the Customer s lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
- Network within accounts in order to achieve successful execution of clients strategy and roadmap
- Deliver an exceptional customer experience with proactive communication orchestrating the right internal resources and using the customer engagement model to align track and evolve customer business goals
- Drive adoption of Adobe Experience Cloud products using data to provide insights and progress from baseline through the maturity curve
- Champion innovation by sharing industry thought leadership and new ways your customers can use solutions to advance their digital maturity
- Identify Customer risk and collaborate with the extended Client team to build and activate get well plans
- Be the voice of the customer internally at Client sharing strategic use-cases process improvements and asks back into the internal ecosystem
- Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success
Requirements:
- Bachelor s Degree and/or relevant work experience
- 10 years of Customer Success experience in Software as a Service Digital Marketing
- Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
- Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and cultivate joint partnership
- Strong consulting skills
- Ability to prioritize multi-task and perform under pressure
- Exceptional organizational presentation and communication skills both verbal and written
- Existing knowledge of software in digital marketing and/or digital media space including data platforms content management and customer journeys
- Skilled at Program Management within large organizations helping to effectively inspire change across groups by engaging key partners
- Validated experience with account planning & customer success plans including leading and facilitating executive meetings and workshops
- Effective at leading executive C-level discussions and presentations
- Flexibility to travel (approx. 20%)
For a confidential discussion or to find out more contact Amit Kumar on or apply now.
Employment Type
Full Time
