Sr. Named Account Manager

The AccountManagerposition is an exciting and critical position within AccountManager is part of an elite group of Account Managers who have a passion for customer service retentionand relationship single point of contact for nationwide enterprise-level accountstheyareresponsible forproactively managing all aspects of their customer baseandwill have direct responsibility forestablishingrelationships ensuring contract retentionand generating revenue by uncovering new business and growth opportunities. The rolerequires knowledge oftelephony unified communicationsUCaaSCCaaS AV and includesa strategicfocus on solution selling.

Job Duties:

• Grow andmaintainyour existing base by delivering superior customer service through the lifecycleof the account.

• Demonstrate a highlevel ofBusiness-to-Business communication ability toidentifyandestablishrelationships with decision makers and have a clear understanding of customer businessand company objectives

• Ability to conduct proactive account review calls andvisitsfor each customer with the intent of cultivating and growing relationships.

• Defineshortand long-term Technology Roadmap of all existing customers with the intent to uncover opportunities provide business solutions and ensure customer retention.

• Contractnegotiations and successful execution of contract renewals.

• Continually review each accountrelativeto the customer needs; Inform customers of product enhancements announcements as well as new product developments and services.

• Proactivelyidentifyaccounts where red flags may be present which may result in revenue loss to formulate a plan of action toretaincustomerand protect revenue.

• Serve as the interface between customers and other departments to ensure projects arecompletedtimely.

• Visibility requiresmaintaininga professional appearance and positive company image.

• Bachelors degree in Business or Marketingor a related field or the equivalent in training and experience.

• 3-5 Management experience within theenterprisecommunications industry.

• Working knowledgeofUnifiedCommunications cloud solutions VoIP and PBX systems.

• Experience whichdemonstratesthe ability to lead meetings with C and D level executives.

• Ability to delegate tasks and lead a team effectively.

• Experience whichdemonstratesstrong analytical problem solvingprioritizationand strategic planning skills.

• Innovativeverbal and written communication skills whichdemonstratetechniques in conflict resolution customerserviceand sales skills.

• Exceptional skills in multi-tasking accuracy customer service decision makingorganizationand communication.

• Advanced Skills in MS Applicationresearchandpresentationprograms.

• Abilityto travel tocustomer sites (less than 10% travel)

• Valid state drivers licenseinsurance and vehicle.