Customer Care Representative (remote)
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Job Location:
California, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are hiring an experienced Customer Care Representative to help us keep growing. If youre dedicated and ambitious Heraeus Group is an excellent place to grow your career. Dont hesitate to apply.
Responsibilities:
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Answer any questions the customer may have about available products and services
Establish new customer accounts recording account information on written forms or digitally
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Refer advanced cases to management for resolution providing background information as necessary
Maintain and regularly update financial account information using computer software programs
Anticipate customer needs following up with previous customers to offer reorders or additional services
Qualifications for Customer Care Representative
Call center or customer service experience preferred
Flexibility to work different shifts (including evenings weekends or holidays)
Willingness to participate in training before hire and on-the job
Ability to pass a pre-employment background investigation and drug screen for certain positions
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment multitasking while keeping focus on the customer
Familiarity with all of the goods and services offered by the company
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
