Customer Care Specialist II – (DAY OR NIGHT SHIFT) Full time Part time Remote (remote)

Fayetteville, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The ideal Customer CARE Specialist is caring and compassionate enthusiastic solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote work from home position. Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility including nights. Training: Orientation: 1 week (Tuesday Friday) 7:00AM 4:00PM PST Training: 3 weeks (Monday Friday) 7:00AM 4:00PM PST A day in the life

Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
Provide Customers with critical service and product information ensuring customer satisfaction
Process orders and enter data into order entry system
Track customer packages
Other duties as assigned

You own this if you have

6 months experience within a customer service-focused environment such as contact center retail hospitality or food and beverage (preferred)
Excellent communication skills
The ability to work in a fast-paced environment and demonstrate a high sense of urgency
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to work a set schedule (scheduled start stop breaks and lunches) including nights weekends and holidays with required overtime as business needs; flexibility required during peak times
A quiet distraction free secure home workspace
The ability to work your entire shift using a computer while stationed at a desk wearing a headset and turn on the camera when requested by leadership
Wired high-speed Internet Modem or Router w/ Ethernet Port Thin client must connect directly (No Satellite Internet or Wi-Fi)

The ideal Customer CARE Specialist is caring and compassionate enthusiastic solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote work from home position. Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility i...