Customer Care Specialist II – (DAY OR NIGHT SHIFT) Full time Part time Remote (remote)
Customer Care Specialist II – (DAY OR NIGHT SHIFT) Full time Part time Remote (remote)
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1 Vacancy
Job Description
The ideal Customer CARE Specialist is caring and compassionate enthusiastic solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote work from home position. Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility including nights. Training: Orientation: 1 week (Tuesday Friday) 7:00AM 4:00PM PST Training: 3 weeks (Monday Friday) 7:00AM 4:00PM PST A day in the life
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
- Provide Customers with critical service and product information ensuring customer satisfaction
- Process orders and enter data into order entry system
- Track customer packages
- Other duties as assigned
You own this if you have
- 6 months experience within a customer service-focused environment such as contact center retail hospitality or food and beverage (preferred)
- Excellent communication skills
- The ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule (scheduled start stop breaks and lunches) including nights weekends and holidays with required overtime as business needs; flexibility required during peak times
- A quiet distraction free secure home workspace
- The ability to work your entire shift using a computer while stationed at a desk wearing a headset and turn on the camera when requested by leadership
- Wired high-speed Internet Modem or Router w/ Ethernet Port Thin client must connect directly (No Satellite Internet or Wi-Fi)
Employment Type
full_time
