Onsite Account Manager
Onsite Account Manager
Posted on :
04-10-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-10-2025
Job Description
Position Summary
As an On-Site Account Manager you will be the primary point of contact for one of Surges major clients managing their contingent workforce needs directly on-site. Your role is critical in ensuring the seamless delivery of staffing solutions employee performance management and client satisfaction. You will oversee the full staffing lifecycle while building strong relationships with both the client and temporary employees. Additionally you may lead a team of Workforce Talent Advisors.
Key Responsibilities Client Relationship Management
- Serve as the on-site liaison between the client and Surge team.
- Conduct regular meetings with the client to ensure satisfaction and gather feedback.
- Build and maintain strong trusted relationships with client stakeholders.
- Present Surges full suite of solutions (e.g. HR services payrolling training e-solutions) to maximize account potential.
Staffing and amp; Workforce Management
- Understand client needs and job specifications to deliver high-quality staffing solutions.
- Oversee the full assignment process from recruiting and onboarding to performance monitoring and retention.
- Schedule check-in and deliver customized orientations to all temporary employees.
- Monitor attendance job performance and address personnel issues promptly.
Leadership and amp; Supervision
- Supervise and mentor Workforce Talent Advisors ensuring alignment with company standards and client expectations.
- Lead initiatives to enhance recruiting training recognition and retention programs.
Operational Excellence
- Implement Surges performance and quality standards including the Performance Selection System (PSS).
- Maintain accurate employee and client records.
- Complete and submit reports on account performance staffing activity and service levels.
- Handle administrative responsibilities including invoice reconciliation vendor coordination and compliance documentation.
Sales and amp; Business Development
- Identify and pursue opportunities to expand business within the client site.
- Make Skill sourcing sales calls and support proposal development as needed.
- Support and implement award and recognition programs to drive employee engagement.
Additional Responsibilities
- Support the processing of unemployment and workers compensation claims in coordination with corporate teams.
- Follow Surges policies and procedures for staffing service delivery and client support.
- Manage any other duties required to ensure successful on-site operations. Qualifications
- Education: High School diploma required; bachelors degree preferred or equivalent business experience.
- Experience:
- 12 years in a supervisory role or 24 years in a customer service or staffing related environment.
- Prior experience in staffing recruiting or account management strongly preferred.
- Technical Skills: Proficiency with Microsoft Office Suite (Word Excel Outlook PowerPoint) and Internet tools.
Other Requirements:
- Strong organizational and multitasking skills.
- Exceptional communication negotiation and interpersonal abilities.
- Ability to travel to client sites and company offices as needed.
- Demonstrated ability to influence and advise both clients and employees.
- Experience with sales presentations proposal development and closing strategies is a plus.
Key Competencies
- Client-focused with a strong sense of urgency.
- Confident decision-maker and problem solver.
- Collaborative team player who can also work independently.
- High attention to detail and commitment to quality service.
- Calm and professional under pressure.
- and nbsp;Adaptable to changing priorities and fast-paced environments.
Surge is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
IND1
Employment Type
Full Time
Key Skills
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