Junior Dialer Administrator

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Junior Dialer Administrator
Kickstart your career in contact centre technology and analytics.
Durban (office-based) R15 000 - R20 000

About Our Client
Our client is a solutions-focused business that empowers contact centres to optimise customer engagement. They value adaptability teamwork and innovation offering employees the chance to build technical expertise in a fast-paced environment.

The Role: Junior Dialer Administrator
This role is central to managing dialer systems and ensuring campaigns run smoothly and efficiently. Youll be responsible for configuration monitoring analytics and providing first-line support to keep operations running at peak performance.

Key Responsibilities

1 year of experience in IT support data analytics or contact centre systems
Implement and manage daily dialer campaigns
Monitor performance and adjust strategies to meet KPIs
Conduct system audits and efficiency checks
Create reports and provide insights to stakeholders
Analyse campaign data to identify trends and recommend improvements
Liaise with IT and vendors to resolve issues
Document processes and provide client support

About You

Grade 12 with Mathematics; IT Diploma/Degree preferred
SQL knowledge and advanced Excel skills
Familiarity with dialer or contact centre systems is an advantage
Strong problem-solving and analytical ability
Excellent written and verbal communication
Organised reliable and able to work shifts (including weekends/public holidays)

Junior Dialer AdministratorKickstart your career in contact centre technology and analytics.Durban (office-based) R15 000 - R20 000 About Our Client Our client is a solutions-focused business that empowers contact centres to optimise customer engagement. They value adaptability teamwork and innovat...