Real Time Analyst Lead Assistant Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description: RTA LAM
Job Responsibilities:
- Monitoring and managing real-time adherence for a team of agents
- Providing feedback and coaching to agents to ensure optimal performance
- Identifying and escalating issues affecting real-time performance
- Generating reports on agent adherence and performance
Essential Qualifications:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
- Proficiency in Microsoft Excel
Desired Experience:
- Prior experience in a real-time adherence role
- Experience working in a call center or customer service environment
- Knowledge of workforce management systems
Salary & Benefits:
- Annual salary in Rand (R)
- Maximum experience of 3 years
- Benefits package including healthcare and retirement options
Required Experience:
Manager
Key Skills
- Microsoft Office
- Portfolio Management
- Microsoft Word
- Asset Management
- Yardi
- Microsoft Excel
- Administrative Experience
- DocuSign
- Property Management
- negotiation
- Contracts
- Google Suite
About Company
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