Part Time Customer Fraud & Scam Protection Investigator Alerts and Response

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join our dedicatedCustomer Fraud & Scam Protection team which delivers leading financial crime operational services to protect the bank our customers and the communities we serve.

As a Customer Fraud Protection Investigator youll make an impact by:

Be part of the Alerts orResponseteam where you will investigate customer-direct and alert-driven fraud and scam activities.
Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting analysing and compiling evidence as required

Position description: Customer Fraud Scam Protection Investigator

We have multiplePart Timepositions within the Alerts and Response teams and Melbounre Bendigo or Adelaide are the preferred locations. Minimum 4 weeks of Full Time training required upon commencement.

We prioritise our people with a hybrid model of minimum three days per week based out of our Head Office/Regional Office locations.

What youll bring to the role:

To succeed in this role wed love you to have:

Minimum 1 years experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.

Experience working independently within a fast paced environment
Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.

Sound knowledge of banking systems products services and procedures

Exceptional attention to detail

Customer service experience ideally over the phone and with a diverse spectrum of people

Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.

Strengths in working independently managing ambiguity and varied workloads and priorities.

Strong work ethic demonstrated through team work taking ownership and commitment to outstanding customer experience

Qualifications highly advantageous:

Bachelor Diploma or Certification in Investigations/Cyber/Criminology (relevant field)

AML/ACAMS/CAMS certification

Still in two minds

Research suggests 60% of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application!

Were making better bigger. And well get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.

We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date so dont delay: apply now!

Internal Applications

Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

For more information check out the Application Process for Internal Candidatespage.

Applications close COB Friday 10 October 2025

Join our dedicatedCustomer Fraud & Scam Protection team which delivers leading financial crime operational services to protect the bank our customers and the communities we serve.As a Customer Fraud Protection Investigator youll make an impact by:Be part of the Alerts orResponseteam where you will i...