Operations Manager
Operations Manager
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Job Description
SALARY:55242.50 per annum
HOURS:40 hours working any 5 days out of 7
LOCATION:Brunel Lock Bristol (and other locations as required)
Contract Manager
About Bristol Waste Company:
What we do is important were here to keep Bristol and beyond clean and safe.
We do this for our citys residents workers visitors and businesses. Our work helps deliver Bristols sustainability targets in partnership with the council.
Bristol Wastes commercial operation where we serve businesses and organisations across the region is also growing.
Our ambition is to provide good quality value for money services and we continue to deliver a social value impact worth more than 30 million every year.
We want people who share our values and want to work with us to drive our business forward.
Purpose of the role:
The Operations Manager is responsible for supporting the effective delivery of security operations across Bristol Waste. Acting as deputy to the Security Contract Manager the role ensures the efficient management of resources the professional mobilisation of new contracts and the development of high-performing security teams.
The post holder will play a key role in maintaining compliance with industry standards building strong client relationships and driving continuous improvement to enhance service delivery retention and growth opportunities.
Key Responsibilities:
Operational Oversight
- Oversee day-to-day security operations ensuring services are delivered efficiently and in line with contractual requirements.
- Monitor operational performance implementing improvements to maximise efficiency and control costs.
- Deputise for the Security Contract Manager when required ensuring seamless leadership across the security function.
- Conduct site visits audits and inspections to ensure compliance with SIA ACS NSI Gold and company standards.
New Business Mobilisation
- Lead the professional mobilisation of new security contracts including workforce planning cost analysis training and operational structuring.
- Engage directly with clients during mobilisation ensuring expectations are aligned and service delivery standards are clear.
- Establish performance review processes and improvement strategies to ensure long-term contract success.
Team Leadership & Development
- Line-manage Security Team Leaders providing coaching guidance and support.
- Promote a positive culture of accountability teamwork and professionalism across all teams.
- Support recruitment onboarding and retention initiatives to build and maintain strong teams.
- Ensure team training and development requirements are met with a focus on compliance and performance.
Client Relationship Management
- Maintain positive and proactive relationships with clients acting as a key point of contact for operational queries.
- Attend client meetings provide accurate reports and ensure action plans are implemented.
- Resolve escalated client concerns in a professional and timely manner.
Strategic Contribution
- Contribute to the development of the wider security strategy providing operational insight to the Contract Manager.
- Identify areas for innovation including use of technology and alternative delivery models.
- Support commercial growth by identifying opportunities to expand security services.
Performance & Compliance
- Monitor team and contract performance against KPIs and SLAs taking corrective action where required.
- Ensure compliance with all relevant legislation industry standards and company policies.
- Support internal and external audit processes to maintain NSI Gold and ACS accreditation.
General Accountabilities
- Maintain a safe working environment and ensure safe working practices are followed by staff.
- Work in compliance with Bristol Waste policies codes of conduct and Integrated Management System (IMS).
- Contribute to continual improvement of the IMS and service delivery.
Essential Requirements for the Role:
- Proven experience in a senior security management role.
- Strong leadership and team management skills.
- Demonstrable experience in contract mobilisation and client engagement.
- Commercial awareness and ability to contribute to business growth.
- Knowledge of SIA ACS NSI Gold and health & safety standards.
- Excellent communication and stakeholder management skills.
- Full UK driving licence.
- Valid SIA Licence (Door Supervisor).
Full Job Description can be provided upon request.
Our Benefits:
- Annual leave package of 25 days plus 8 bank holidays.
- Employer contribution of 5% into the company pension scheme.
- Support for Mental Health including a BUPA Employee Assistance Programme that provides support covering Mental Health Financial and Family related topics. We also have Mental Health First Aiders across the business.
- Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you) Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
- Because we value our colleagues we want to recruit more employees just like them which is why we have our employee referral scheme.
- Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles such as one of our Contract Managers who started as a Street Cleanser.
- Employee recognition Stand Out Award and long service awards. To celebrate our colleagues wherever they are on their journey with us we recognise and celebrate talent.
- We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working job sharing and flexibility on hours. If this interests you please do get in touch and we can start a conversation.
Everyone belongs:
At Bristol Waste everyone belongs we are proud of being a truly inclusive organisation.
We give fair and equal consideration to all applications.
We encourage and welcome applications from people of all ages genders ethnicities nationalities disabilities religions or beliefs and of neuro divergence.
Important note on applying:
- Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
- Due to the high volume of interest we wont be able to receive late applications and we are currently unable to respond to all who apply.
- If you havent heard from us within three weeks of the closing date it unfortunately means you wont be invited to interview on this occasion.
Contact us:
Please contact our People Services team to discuss this role your application or any reasonable adjustments and support in applying for this position:
- 0
Thank you for your interest in joining Bristol Waste Company.
Required Experience:
Manager
Employment Type
Full-Time
