Reservationist

Las Vegas, NV - USA

Monthly Salary: $ 20 - 22

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

COTE the carnivorous vision of proprietor Simon Kim blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique convivial and interactive atmosphere accompanied by the highest quality USDA Prime beef an impeccable 1200 label wine list and a suite of classic-but-creative cocktails

Smokeless grills in every table combined with cuts from our in-house dry aging room ensure that every morsel of steak is hot fresh and caramelized every bite.

At COTE we follow a simple mantra:

Hiring Phase: COTE begins the hiring process including resume screening and interviews August 12 onwards.
Training Phase: The training phase is planned for two weeks in mid-September Monday-Friday. The week of 9/15 training will run from 10am to 3pm in order to allow those who are currently employed to continue working. The week of 9/22 training will run from 10am to 4pm.
Pre-Opening: The Pre-Opening phase runs from Monday 9/29 to Thursday 10/2 and consists of Friends & Family services during normal dinner hours.
Grand Opening:The grand opening party will take place on Friday 10/3 and the restaurant will be open for service 7 days/week beginning on Saturday 10/4.

Job Summary:

Reservationists are dynamic hospitality professionals responsible for answering all COTE Vegas phone and email inquiries booking customer reservations and maintaining the flow of the book. Reservationists warmly receive every inquiry whether from customers employees vendors or other third parties. Reservationists work with COTE restaurant and Event teams to ensure a smooth continuation of service.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include but are not limited to the following:

Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid.
Completes all assigned side work related to opening and closing the reservations desk phone lines and email lines at Gracious Hospitality Management.
Maintains a clean and orderly work station and a clean office environment. Answers all customer phone and email inquiries in a timely professional and hospitable manner and forwards issues or complaints to the management team.
Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
Updates client profiles on the reservation system with details such as birthdays preferences allergies and more based on interactions from the team.
Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
Fields phone and email inquiries for GHM. Communicates messages to management or the correct department.
Coordinates bespoke tailored service experiences for clients and plans COTE-Tailoring Program moments at the direction of the Lead Reservationist and Reservations Manager.
Reports to each scheduled shift on time in uniform and ready to work.
Assists other stations or areas of the restaurant when requested by management.

Qualifications:

Must have the ability to read speak understand follow written directions and verbal instructions in English.
Must be reachable by email and able to communicate via phone as well.
Communicates information effectively and efficiently.
Excellent organizational skills and attention to detail.
Possesses a positive results-oriented team-player mentality.
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
Ability to under pressure and maintain professionalism when working under stress.
Knowledge of workplace safety procedures and local Department of Health standards.
Food Handlers Certification or the ability to obtain in accordance with federal state or local regulations and/or Company policy.
Able to work a flexible schedule in order to accommodate business levels (weekend nights and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
Familiarity with restaurant management software such as point of sales reservations management inventory management Microsoft Office and Google Workspace.
Ability to execute steps of service in adherence with company policy.
Excellent interpersonal and customer service skills.
Excellent communication with management and teammates.
Ability to operate phones.
1 years similar experience preferred.

Nevadas Pay Transparency Law requires employers to provide the salary range or rate for a position to applicants who have interviewed for it seek a promotion or for an internal transfer to that position.

Nevada Pay Range

$20 - $22 USD

Benefits (with variation for full-time/part-time employment):

Structured generous compensation for all positions
Comprehensive Medical Dental and Vision benefits
Flexible Spending Account/Health Savings Account
Commuter Benefits
Referral Bonus Program
Career Advancement Opportunities
Employee Recognition Awards
Employee Dining Discounts
Paid Time Off

COTE fully complies with all applicable federal state and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race color religion sex (including pregnancy childbirth and related medical conditions sexual orientation or gender identity) national origin age (40 or older) disability and genetic information (including family medical history) or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at