Dinner Train Reservationist
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Job Location:
Bardstown, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
R.J. Cormans My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations.
Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train.
Responsibilities:
Serves as customer service for call-ins requesting to book or needing information
Review upcoming excursion availability and special requests
Assist with building seating chart for excursions
Complete the seating chart for each excursion taking into account customer requests customers needing boarding assistance groups number of customers per wait staff add on purchases special occasion celebrations etc.
Assists with handling the tickets at the depot for arriving guests making boarding announcements charging walk-ons at the depot notifying the kitchen of changes & additions checking depot for readiness before guests arrive turning on the depot music cleaning up depot after guests board etc.
Receive charge package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses reviewing spreadsheets sending information to groups etc.
Attend weekly & monthly staff meetings to discuss safety upcoming events & service issues.
Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
Make customer satisfaction your highest priority.
Perform other duties as assigned.
Physical Requirements: Traveling and working on a moving train limited lifting up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work.
Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources both internal and external.
Key Skills
- OpenTable
- Multi-line Phone Systems
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Paratransit
- POS
- Host/Hostess Experience
- Office Experience
- Filing
- Phone Etiquette
About Company
R. J. Corman Railroad Group, LLC serves all seven North American major railroads, many regional and short line railroads and dozens of industries having rail. Services include owning/operating 17 short lines, providing emergency rail services associated with derailments and natural di ... View more
