Director, Manager Enablement
Director, Manager Enablement
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Welcome to the Revolution
Zendesk exists to make it easy for businesses and customers to connect and we believe that starts on the inside. Great customer experiences are powered by great managers. Thats why were not here to tweak around the edges. Were here to transform how managers lead accelerate impact and scale accountability across the business.
Were looking for a Director of Manager Enablement to lead that charge. Reporting into our Head of Talent Strategy & Acceleration.
This role isnt about maintaining the status quo its about redefining it. Youll challenge what leadership looks like in a global high-growth customer-obsessed company. Youll architect bold business-aligned enablement that fuels exponential growthacross teams geographies and moments of change.
This isnt just a leadership role. Its a movement. If youre ready to shape the future of managerial excellence and activate a global fearless community of leadersthis is your arena.
The Opportunity
At Zendesk we know great customer experiences start with great leadership. Thats why were looking for a Director of Manager Enablement a strategic builder who treats managers like internal customers and enables them with the same rigor empathy and precision we bring to customer experience. This role is customer enablementfor leaders. Youre not just delivering programsyoure driving transformation.
What Youll Own:
Strategic Leadership & Influence
Lead Zendesks global manager acceleration agenda aligned to our business growth organizational transformation and cultural priorities.
Partner across the Talent team HRBPs and business leaders to identify challenges uncover insights and shape solutions that stick.
Influence at the highest levelsbringing clarity business-relevance and data insights to conversations.
Design & Delivery of Transformational Experiences
Build and scale bold modern enablement for managersexperiences that are inclusive business-driven and ready for a global stage.
Own the mobilization and capability development of this segment of the organization across the full program lifecycleincluding your manager talent strategy enablement design program delivery relevant measurementwith agility and precision.
Prioritize what matters. Test learn and continuously sharpen the impact and reach of every initiative.
Culture & Mindset Activation
Champion an aligned empowered and accountable management culturewhere leaders drive growth innovation and high performance teams.
Build a connected global manager communityempowered to lead through change and complexity.
What You Bring
You think like a business leader. You understand how managers drive valueand youre here to create the conditions to make that real.
Youve scaled manager enablement globally. You know what it takes to build scalable programs that land with impact even in complex tech environments.
Youre both strategic and hands-on. Big picture Always. But youre not afraid to get into the details and deliver with precision.
You lead with data. You focus on what matters track outcomes relentlessly and shift fast when needed.
You hold the room. You know how to influence senior leaders and managers guide tough conversations and make progress.
You thrive in complexity. Ambiguity energizes you. You thrive in environments where you solve problems with non-traditional solutions.
You bring a global lens. Youve built management capabilities across cultures regions and perspectiveswithout diluting impact.
Youre in. Travel is part of the job and you welcome it as a chance to connect and lead.
Why Zendesk. Why You. Why Now.
At Zendesk we believe that managers are at the heart of how we move grow engage and win Join the People team thats rethinking what great management looks like in a fast-changing world. Youll build what matters challenge the status quo and help leaders show up where it counts. This is your platform. Your work will shape how Zendesk leadsfor real.
#LI-JF2
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Director
Employment Type
Full-Time
