Operations Manager Partner BtoB (mfd)
Operations Manager Partner BtoB (mfd)
Posted on :
04-10-2025
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1 Vacancy
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Job Description
Your daily workout
Are you ready to transform the wellness industry together with us
We are looking for a talented Operations Manager Partner (B2B) to join our mission at EGYM Wellpass and revolutionize employees access to sports and wellness activities. You will join the Operations team which is dedicated to designing a global efficient operational platform while delivering the best partner experience in the world.
Our main missions to achieve these goals:
This process is at the heart of EGYM Wellpasss value chain for our partners built around a subscription-based model. It covers the entire partner lifecyclefrom acquisition and onboarding to monthly payment of their commissions. This process ensures:
We are looking for a talented Operations Manager Partner (B2B) to join our mission at EGYM Wellpass and revolutionize employees access to sports and wellness activities. You will join the Operations team which is dedicated to designing a global efficient operational platform while delivering the best partner experience in the world.
Our main missions to achieve these goals:
- Administrative tasks (contracts onboarding partner data)
- Cash flow management (partner invoicing payments)
- Partner support (gyms and corporate clients)
- Continuous process improvement to provide the best possible experience
- Members: B2C users of the Wellpass app
- Partners: B2B our partner gyms such as Neoness Episod Dynamo Five Climb Up
- Corporates: B2B our corporate clients such as Deloitte Carrefour RATP Konbini
This process is at the heart of EGYM Wellpasss value chain for our partners built around a subscription-based model. It covers the entire partner lifecyclefrom acquisition and onboarding to monthly payment of their commissions. This process ensures:
- Scalability to manage the growing partner network
- Efficiency through automation
- A partner-centric approach to maintain strong long-term relationships
- Deliver the best experience to our partners and maintain a win-win relationship
- Ensure and optimize partner onboarding: gather necessary information create partner records in Salesforce send access credentials
- Respond promptly and professionally to partner tickets and improve their experience through feedback
- Handle administrative tasks: partner payments invoicing loyalty programs etc.
- Identify areas of improvement in the partner-user relationship and proactively follow up on requests
- Represent the voice of users and partners internally on cross-functional projects approved in the Operations roadmap
- Identify recurring partner issues and implement solutions to remove friction
- Optimize processes for greater efficiency (identify friction points automate tasks document processes)
- Propose ideas to improve services processes and tools
Your fitness level
- Education in sales & business administration
- Experience in partner communication/sponsorship and administration with partner satisfaction as a priority
- Excellent written and verbal communication skills
- Rigorous committed and relationally strong with partners and users
- Adaptable attentive and empathetic able to propose solutions and adjust communication
- Energetic dynamic and enthusiastic a motivator within the team
- Engaged and challenge-driven thrives in busy periods
- Knowledge of the sports sector (gyms premium studios)
- Fluent in English both written and spoken
Your training goal for your first 6 months
- 1st month: Master all tools and respond to partners within 10 working hours
- 3rd month: Be comfortable with onboarding partner payments and technical support
- 6th month: Be accountable for partner support and satisfaction including bug tracking and updating partner information
The equipment we provide
- Wellpass subscription covered: Free access to a wide range of sports and wellness clubs with the option to share sessions with colleagues for extra motivation and team spirit.
- Equipment provided: Laptop screen mouse headset and all necessary tools for optimal efficiency.
- Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform
- Alan Health Insurance: 50% coverage including family members.
- Leeto Works Council perks: Access to many benefits and discounts for leisure travel events and more.
- Pluxee meal vouchers: 9.50 per day with 5 covered by the company.
- 50% Navigo Pass reimbursement:Reduced commuting costs thanks to partial reimbursement of the Navigo Pass.
- Hybrid remote work: Up to 3 days per week from home fostering a healthy work-life balance.
- Fresh fruit basket every week: Seasonal fruit delivered to the office for healthy and tasty breaks.
Your warm up plan
- 30-minute initial interview with Sophia Talent Acquisition Manager
- Case study to complete at home (1 week)
- Interview with Yousri Operations Director
- Interview with Sascha VP Operations (30 mins)
- 30-minute team fit interview at our office with the Operations team
Contact Information
Please upload your english CV
Contact Person: Sophia Mann
#1754
Contact Person: Sophia Mann
#1754
About us
Become part of EGYM!
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health leading to higher productivity and well-being.
EGYM is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs regardless of race gender religion sexual orientation age or any other aspect of an individuals identity.
Required Experience:
Manager
Employment Type
Full-Time
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