Market Engineer I-Harrah's Hoosier Park

JOB SUMMARY:

Install upgrade and maintain gaming hardware & software products.

KEY JOB FUNCTIONS:

Provide specialized technical problem solving and problem resolution skills.

Work with management and Enterprise IT to resolve complex business computer system and data communication problems.

• Plan and coordinate all hardware installations changes and updates with vendors and users adhering to the I.T. Change Control Process.

Administer and control updates/changes to production programs files and databases.

Recommend application design changes to management and Enterprise IT to maximize resources.

Plan schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.

Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.

Update direct and escalate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research system performance reports and problem resolutions to upper-management.

Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.

Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.

Assist in the research evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.

Assists in planning by communicating with project / product teams clients and vendors.

Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.

Recommends changes for improved system implementations/modifications.

Practices and adheres to system management criteria and policies and procedures.

Practices and enforces change control process.

Ensures established enterprise standards are followed and enforced during system implementations.

Ensures that the infrastructure resources meet committed user expectations including projects for future usage and growth.

Provides consistent support for existing infrastructure and programs. Updates and adjusts service product and support as needed.

Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.

Builds knowledge of products and direction through vendor interaction.

Appropriately leverages vendor resources to efficiently resolve issues.

EDUCATIONS and/or EXPERIENCE:

Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.

One to three years work experience in a technical support environment supporting multiple high-end computer systems. General understanding of production operating systems transaction processing systems relational database architecture wide and local area networks communication protocols real-time systems mission-critical gaming systems IT industry standards as well as various types of computer terminal equipment.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

LANGUAGE SKILLS:

Ability to read and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals.Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

MATHMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand walk and talk or hear. The employee frequently is required to use hands to finger handle or feel; reach with hands and arms; and climb or balance.The employee must frequently occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment.

CERTIFICATIONS LICENSES AND REGISTRATIONS:

Must be able to obtain and maintain a license from the Indiana Gaming Commission.