Asian Marketing Casino Host

Kings Mountain, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Catawba Two Kings Casino - Kings Mountain NC

Description

Catawba Two Kings Casino is hiring an Asian Marketing Casino Host with a start date of January 1st 2026!

**Must be fluent in Mandarin or Cantonese**

Resume assistance and interview prep is available for Catawba citizens by contacting:

Catawba Two Kings Casino

Job Description

Job Summary:
Catawba Two Kings Casino is seeking an energetic Asian Marketing Casino Host to join our growing Player Development team. This role specializes in relationship marketing with a focus on Asian clientele. The ideal candidate will be a result driven sales professional and responsible for creating meaningful and memorable experiences for our best customers retain existing customers and work to exceed both external customers and property expectations.

Responsibilities:

Build and maintain meaningful relationships with targeted Asian VIP guests and market Catawba Two Kings Casino gaming products and amenities.
Increase the growth of gaming revenue through development of a targeted customer base.
Meet and exceed required financial targets benchmarks and measurable objectives.
Review guests accounts arrange accommodations and provide complimentary offers and services in accordance with established comp guidelines.
Greet guests in person in the casino during their visit to the property.
Issue Players Club cards and promote the Loyalty program and related promotions.
Research update and organize personal player information to ensure accurate and proper communication.
Effectively manage customer complaints and discrepancies in an efficient and courteous manner.
Provide special services to include food beverage transportation cross-property events and Players Club programs based on individual guests level of play.
Tele-market to active and inactive guests by phone. Utilize direct mail text email and phone to further develop brand loyalty and increase visitation.
Maintain up to date knowledge of all slot and table products player tracking systems promotions events and general property information.
Record and maintain guests interests and preferences in the propertys CRM system.
Maintain up to date knowledge of competitors promotions offers and Loyalty programs.
Safeguard the confidential nature of all departmental and company records.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by escalating situations appropriately as they arise.
Ensure compliance with all regulatory practices.
Exhibit conduct in accordance with all Gaming Commission and Catawba Indian Nation Gaming Authority departmental policies and procedures.
Perform other duties as assigned

Qualifications

Qualifications:

High school diploma or GED preferred.
Bachelors degree in accounting Business Administration Finance or Marketing.
One (1) year in a marketing operations capacity gaming operations table games or the equivalent combination of education and experience preferred.
Fluently speaks reads and writes English and Mandarin and/or Vietnamese and/or Cantonese
Previous telemarketing skills preferred.
Previous sales skills preferred.
Experience with CRM system preferred.
Must be able to obtain and maintain a valid Catawba Gaming License.
Must be at least twenty-one (21) years of age.

Knowledge Skills & Abilities:

Must have exceptional guest service skills.
Must have the ability to resolve stressful situations.
Ability to travel and host offsite events
Ability to assist in deescalating situations.
Must maintain exceptional appearance standards.
Must possess excellent interpersonal communication team-building and critical thinking skills.
Ability to work independently with minimal supervision in a fast-paced high-pressure environment.
Knowledge of Microsoft Office.
Ability to take phone calls and respond to texts and emails outside of designated work hours.
Must have the ability to work flexible schedules including nights weekends and holidays.
Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).

Physical Requirements

Ability to lift up to 25 pounds.
Ability to sit stand walk bend and reach.

Nothing in this job description restricts the managements right to assign or reassign duties and responsibilities on this job at any time.

Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450 et seq.) 25 CFR 271.44 and other relevant laws (title 25 U.S. code Section 472 & 473)

Job Details Catawba Two Kings Casino - Kings Mountain NCDescription Catawba Two Kings Casino is hiring an Asian Marketing Casino Host with a start date of January 1st 2026!**Must be fluent in Mandarin or Cantonese**Resume assistance and interview prep is available for Catawba citizens by contacting:...