Operations Senior Specialist I- Mortgage Business Support
Operations Senior Specialist I- Mortgage Business Support
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Job Description
Embark on a rewarding and challenging career as an Operations Specialist with our dynamic team and youll have the opportunity to make a significant impact by supporting process improvements key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.With highly supportive leadership and programs to foster growth and career mobility your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As an Operations Senior Specialist I- Mortgage Business Support in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. You will be part of a unique operation where your analytical skill and attention to detail will be key as you support the business through data and process analysis. Your desire to learn and be engaged in business analysis will help drive your success.
Job responsibilities
- Assist in managing and maintaining system codes related to business processes and reporting.
- Analyze data and processes to identify trends inefficiencies and opportunities for improvement.
- Support the preparation and review of letters and communications sent to customers ensuring accuracy and compliance.
- Participate in user acceptance testing (UAT) for reporting systems and processes helping to validate changes and enhancements.
- Manage a pipeline of daily weekly and monthly responsibilities to ensure timely completion of tasks and deliverables.
Required qualifications capabilities and skills
Demonstrated eagerness to learn and develop within the business analysis field
Strong critical thinking and problem-solving abilities
High attention to detail and a proactive approach to asking questions and seeking clarification
Effective verbal and written communication skills
Ability to work collaboratively and contribute positively within a team environment
Basic proficiency in Microsoft Excel including experience with VLOOKUP pivot tables and common functions
Required Experience:
Senior IC
Employment Type
Full-Time
