Showroom Customer Service Representative
Showroom Customer Service Representative
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Job Description
Job Description:
Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure better homes and better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problems adapt and grow to continuously serve our customers communities and each other. Ferguson a Fortune 500 company is proud to provide best-in-class products service and capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.
Were looking for a Showroom Customer Service Representative at ourSan Rafaellocation to help customers create their dream homes. Youll receive in-depth training on luxury plumbing lighting and appliances. We want a friendly organized team player with a background in sales and customer service. Interior design passion is a plus but not required.
If youre great at managing your time thrive in a fast-paced environment and bring a positive attitude we want you! At Ferguson we value our associates offering a supportive people-first culture with opportunities to grow and succeed.
Pay Range:Starting at $24.50/hrand upbased on experience.
Schedule: 8:30 a.m. 5:00 p.m. 5-day workweek (Sundays and one weekday off).
Responsibilities:
Assist customers on the showroom floor
Strive to increase knowledge of entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customers needs are being met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Updating customer contracts coordinate deliveries with the warehouse and answer sales calls for general information.
Requirements:
0-3 years of prior customer service experience preferred
Knowledge of plumbing fixtures lighting and appliances preferred
Results oriented able to meet goals build relationships and enjoy a team environment
Excellent communication for phone/in-person sales time management and organizational skills
Ambition to succeed and self-motivated
General digital literacy
Ability to multi-task
Passion for customer service
Ability to learn quickly
This is a commission eligible role. The estimated total compensation range is $57k - $77k annually.
At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Required Experience:
Unclear Seniority
Employment Type
Full-Time
