Jr. Client Services Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
Under guidance controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
Essential Functions
Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customers specifications including timeliness and quality.
Follows IQVIA data verification protocols.
Researches analyzes and responds to client inquiries that are routine in nature.
Provides support to team for client service meetings at customer sites.
May produce ad-hoc studies on demand.
Qualifications
Bachelors Degree Req
Two (2) years related work experience Req
Experience in an IQVIA role preferred and pharmaceutical experience Pref
Proficient in PC applications such as Excel
Ability to communicate effectively with various levels in the organization (written and oral)
Demonstrate problem solving analytical and strong customer service skills
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Junior IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
