Assistant Manager, Collections Analytics and Quality Control

Get to Know the Team

• The Regional Collections team is an experienced and diverse group responsible for driving collection strategies training quality control data and analytics across multiple markets and segments. We help maintain portfolio quality within set targets.
• We are committed to new ideas collaboration and delivering measurable results.
• If youre looking for a supportive environment where you can make a meaningful impact wed love for you to join us!

Get to Know the Role

• We are looking for Assistant Manager of the Regional Collections Analytics QC & Training team to support the team in the data-related processes as well as quality control and training related processes in the Collections area
• You will report to the Manager Regional Collections Analytics QC & Training and be based in Petaling Jaya working onsite.

The Critical Tasks You Will Perform

• Regional Support: You will be part of a team that is responsible for all regular reports analysis backend strategies and operational readiness across the region. Support the country collection managers and the data team for all collection related inquiries targets and financial projections.
• Data Analytics and Quality Control: You will use data-driven analytics platforms to identify trends create applicable insights and improve collections strategies. Ensure business-related quality control by reviewing communication templates monitoring call quality overseeing internal processes and ensuring compliance with legal and regulatory standards.

Qualifications :

What Essential Skills You Will Need

• You have a degree holder in a relevant field such as Finance Business Data Analytics Computer Science or related disciplines
• You have a min of 5 years of working experience preferably in the Fintech industry or financial services.
• You have knowledge of credit risk management debt recovery strategies and legal regulations are good to have.
• You have a understanding of database structures and tools such as SQL Power BI and other data visualization or analytics platforms (e.g. Tableau Excel VBA Python for data analysis).

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time