Instructional Designer
Instructional Designer
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Job Description
Summary:
We are currently seeking an Instructional Designerto join our Customer Education team in our Burnaby or Toronto hub offices.
What your team does:
Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation self-paced training programs live training events and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.
Who you are:
The successful candidate will be a dynamic individual who is inspired and motivated to solve customer business challenges through outcome-focused Customer Education courseware in multiple formats.
What youll work on:
Creating engaging online learning content:
Collaborate with internal teams to conduct learning needs analyses defining strategic training programs that drive measurable business results for customers.
Produce a wide range of engaging learning assetsincluding documentation video scripts software simulations instructor-led courseware training scenarios and certification examsgrounded in deep product knowledge and realistic user scenarios.
Build cross-functional partnerships to integrate educational content into company-wide initiatives ensuring all materials are continuously updated to reflect Clios product roadmap.
Strategizing and designing customer learning experiences:
Develop an expert understanding of Clios customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.
Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.
Perform administrative responsibilities and implement AI-enabled optimizations in Clios customer-facing Learning Management System including learning track creation course uploads user management reporting certification tracking and troubleshooting.
Managing projects operations and business systems:
Follow established development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.
Contribute to Instructional Designs operational practices by suggesting enhancements to intake processes project management and roadmap planning.
Discover new ways to creatively produce content that engages our audience and succeeds at scale.
What you may have:
2-3 years of instruction design eLearning and content authoring in a fast-paced high-growth environment.
University degree in a related field including but not limited to media production learning social sciences marketing or business administration.
Ability to manage and prioritize multiple projects deliverables and competing priorities with a proven record of success.
Experience with eLearning development tools (e.g. Articulate 360 Adobe Captivate WalkMe etc.) instructor-led training platforms (e.g. Google Slides PowerPoint Zoom Teams etc.) and experience working within a Learning Management System (LMS).
Demonstrate a keen interest in improving your craft by using AI.
Ability to get up to speed on our industry and product offerings quickly.
Serious bonus points if you have:
A university degree in a related field including but not limited to media production learning social sciences marketing or business administration.
#LI-Hybrid
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with top-tier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture at We only communicate with candidates through official @ email addresses.
Employment Type
Full-Time
