UX Designer 0480-3010

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Background Information:

The and nbsp;Patients Before Paperwork (Pb4P) and nbsp;initiative is a comprehensive program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing digital health projects that work together to minimize traditional paper-based workflows such as faxing referrals and prescriptions writing clinical notes and manually completing forms.
The purpose of this request is to acquire a resource to work alongside existing Leads User Experience Design (UX) and Customer Experience (CX) to consult with product teams clinical leads and target users to gather in-depth qualitative and quantitative insights that can be used to drive intuitive and efficient product design experiences that help ease the burden on providers.

Must haves:

Extensive experience with User experience (UX) design for complex web sites and applications (6 years)
Proven experience with information architecture (IA) interaction design (wireframing and prototyping) and visual UI design (hi-fidelity mockups)
Proven experience with User experience (UX) research methodologies and conducting research activities including interviews personas customer journeys usability testing and user feedback loops (6 years)
Extensive experience with research planning and participant recruitment
Highly proficient in performing thematic analysis and compiling insights reports with prioritized recommendations to drive product design decisions and roadmaps
Strong task flow analysis skills and ability to generate current and future-state user flows
Experience developing and managing surveys and other user feedback mechanisms
Documented experience with Usability Evaluations or Heuristic Evaluations
Good knowledge of WCAG and/or AODA and experience with compliance testing
Must have strong facilitation skills and experience leading client workshops remotely
Work within a fast-paced and Agile environment
Strong facilitation and communication skills
Experienced with Adobe XD and/or Figma

Responsibilities:

Work closely with the Lead Experience Design and Senior Manager Experience Design (UX) to understand strategic direction and priorities
Consult with business technical CX team clinical leads and users to gain a deep understanding of the user needs the issues to solve the existing workflows and the technical constraints
Communicate with - and provide guidance to - internal teams external partners and vendors on UX deliverables
Perform heuristic evaluations of existing products to determine opportunities and gaps
Conceive plan and conduct iterative UX research (ex: user interviews focus groups surveys) and perform thematic analysis to translate user feedback into actionable insights and prioritized recommendations
Leverage user data and user-centred design to build out product taxonomies IA sitemaps user flows UI content customer journey maps wireframes prototypes and mockups
Product Iterate on design and functionality by performing usability testing to ensure the delivery of effective user-friendly experiences and visually appealing interfaces for clinical and patient-facing web sites and applications
Conduct iterative design reviews with product teams and partners for feedback and clarity
Perform end-to-end validation of screens to ensure compliance with UX/UI specifications and AODA (WCAG Level AA) guidelines and work with business technical teams and vendors to address defects
Provide regular status updates to the product team UX Lead and Senior Manager Experience Design (UX) on progress and blockers
Other duties as assigned by management

Desired Skills:

A professional accreditation or certification in User Experience (UX)
Experience working on complex programs with multiple workstreams
Extensive experience as a UX designer designing complex digital products and services across various devices and screen resolutions
Relevant experience in planning and recruiting for user research studies including managing screeners agreements and honorariums
Ability to collaborate with business teams to gather requirements and translate them into intuitive user-centric solutions
Experience in translating user insights into sitemaps user flows user journey maps concepts/wireframes mock-ups and prototypes
Experience with designing AODA (WCAG Level AA) compliant experiences including performing AODA audits/testing
Expertise consulting on UX and UI best practices AODA and inclusive design
Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions
Strong analytical and problem-solving skills and ability to devise simple efficient solutions
A team player with a reputation for meeting deadlines managing competing priorities and maintaining client relationships
Excellent communication skills with the ability to advocate for UX research and collaborate with partners at all levels and clearly and effectively communicate design processes ideas and solutions to team members
and nbsp;Excellent knowledge of Adobe XD and/or Figma design and prototyping tools
Experience with digital whiteboarding tools such as Mural Miro and/or Figjam
Experience working in a health care setting and/or with digital health solutions
Experience working in the public sector

Required Experience / Evaluation Criteria: and nbsp; and nbsp;

Experience designing for complex web-based applications across a range of devices. 30 Points
Experience planning and conducting user research (including user interviews usability testing heuristic evaluations and surveys) analysing feedback and presenting findings. 30 and nbsp;Points
Experience creating user flows journey maps wireframes prototypes and mock-ups. 20 and nbsp;Points
Hands-on experience designing for AODA/WCAG 2.1 Level AA compliance (or higher). 10 and nbsp;Points
Experience working with a design system. 5 and nbsp;Points
Experience with Adobe XD and Figma. 5 and nbsp;Points

Total Evaluation Criteria: 100 Points

Deliverables

For the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake
Research plan
Comparative analysis
Personas
User interviews
Current and future state user flows
User journey maps
List of key partner assumptions for validation
Survey development analysis and findings report with prioritized recommendations
Heuristic evaluation and report with prioritized recommendations
Usability testing recruitment facilitation thematic analysis and insights reports with prioritized recommendations
Workshop planning and facilitation
Product design wireframes and final mockups
Draft UI copy decks and translation coordination
AODA audit report with list of prioritized defects
Regular status reports to leadership

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables milestones and documentation are shared.
A walkthrough of any demos development etc. will be required before the end of the engagement.

and nbsp; and nbsp;

Must Haves: and nbsp;

6 years Extensive experience with User experience (UX) design for complex web sites and applications (6 years) and nbsp;
6 years Proven experience with User experience (UX) research methodologies and conducting research activities including interviews personas customer journeys usability testing and user feedback loops (6 years) and nbsp;
6 years Strong task flow analysis skills and ability to generate current and future-state user flows and nbsp;

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionBackground Information:The and nbsp;Patients Before Paperwork (Pb4P) and nbsp;initiative is a comprehensive program aimed at reducing ...