Technical Account Manager
Technical Account Manager
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Job Description
About Netskope
Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.
Since 2012 we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara St. Louis Bangalore London Paris Melbourne Taipei and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM youll be responsible for driving technical success across the customer journey ensuring organizations realize the full value of the Netskope Cloud Security platform.
Youll partner with customers to understand their business goals cybersecurity strategy and technical architecture then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor youll align customer objectives with the Netskope roadmap share best practices and connect them with the right resources across our organization.
Successful candidates are proactive customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight helping drive customer loyalty retention and growth.
Typical TAM activities
- Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans value realization roadmaps and business reviews.
- Trusted Technical Advisor: Build strong relationships with customer champions and executives guiding them on Netskope best practices policies and architecture design.
- Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions configuration guidance and best practice recommendations.
- Health Monitoring & Optimization: Conduct tenant health checks track adoption metrics and proactively recommend improvements to strengthen the customers security posture.
- Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues ensuring customer advocacy and clear communication throughout escalations.
- Insights & Best Practices: Share new use cases lessons learned and optimization opportunities with customers and across the Netskope community.
- Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
- Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customers evolving security and business objectives.
- Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress risks and outcomes.
- Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.
Job Requirements
- 5 years of experience as a Professional Services Consultant or Technical Account Manager with a proven track record of success and strong presentation skills at both the executive and architect levels.
- Solid knowledge and prior experience with network security technologies such as Proxies Next-Generation Firewalls SSL/IPSec VPNs SSO DLP and Encryption Gateways.
- Strong understanding of networking concepts MDM and Cloud APIs.
- Experience working with large enterprise customers (Fortune 500 experience a plus).
- Proficiency in at least one scripting language (e.g. Perl Python).
- Familiarity with regulatory and compliance frameworks (HIPAA PCI PII ITAR GLBA SOX).
- Knowledge of data encryption technologies SIEM and load balancing.
- Strong background in network architecture.
- Must be proficient in written and spoken English and Portuguese.
Education
- Bachelors degree preferred; relevant experience will also be considered
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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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Required Experience:
Manager
Employment Type
Full Time
