Voice Engineer, AVP – Microsoft Teams Calling & Cisco Voice Infrastructure

Do you want your voice heard and your actions to count

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 150000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.

With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.

Join MUFG where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

The Microsoft Teams Calling and Cisco Voice Infrastructure Engineer will be responsible for the engineering and support of the MUFG Teams Calling and Cisco Voice environment leading the performance management insights and ensuring the high availability and performance of critical Telecommunications infrastructure leveraging the IR Prognosis solution. This exciting opportunity will require the implementation of practical solutions to mission critical services in a high energy environment and the ability to work with escalation points while managing various vendors. This role is ideal for a highly skilled engineer who is enthusiastic about partnering with peers to deliver exceptional user experiences and optimizing collaboration tools within a fast paced and energetic organization.

Responsibilities

• Proficient Professional: Serve as a skilled engineer on both Microsoft Teams Calling and Cisco Voice Infrastructure leveraging IR Prognosis performance management solution
• Operational Readiness: Ensure the operational readiness for environment and assist in upskilling of peer groups in both environments

• Support and Administration: Manage and troubleshoot ensuring efficient service delivery
• Incident Management: Support incident management and troubleshooting processes to enhance service reliability and speedy restoration

• Performance Management: Support performance management leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems
• Customer Engagement: Consult with business partners to understand their needs and provide strategic guidance on capabilities and best practices
• Collaboration: Work closely with architecture other engineering teams telephony providers and third-party vendors to enable advanced Voice features and services
• Planning and Execution: Support planning of Voice services related projects and initiatives
• Deployment and Configuration: Deploying and configuring with PSTN connectivity through Direct Routing Operator Connect and Calling Plans

• Documentation: Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes
• Preventative Maintenance: Support presentative maintenance programs disaster recovery plans and redundancy plans; maintain and test plans regularly

• Risk and Compliance: Support Risk regulatory matters and Vulnerability Management ensuring compliance with FCC E911 regulations configuring emergency call policies and integration

• Flexibility: Willingness to be flexible to work extended hours as needed and as critical deadlines required and be on a rotational on-call 24x7 schedule

Skills

• Experience: Proven experience in a large financial services company or similar environment with proven 3 -7 years in a Voice engineering role
• Technical Skills: In-depth firsthand knowledge of Microsoft Teams Calling and Cisco Voice Infrastructure deployments operations and troubleshooting including cloud connectivity network infrastructures developing diagrams and presentations

• Technical Knowledge: Voice and data communication protocols (H.323 SIP LDAP RTP QoS) networking Cisco CUCM Voice cloud server operating systems (Linux Windows) and application software
• Certification: Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform CCNA-Voice CCNP-Voice Collaboration or other Telecommunications certifications are a plus

• Microsoft 365 Proficiency: Expertise with Visio familiarity with Azure AD O365 license management and O365 Groups as well as experience with Graph Power Apps and Flow
• Nice to have: Both knowledge and experience with IPC Turret Cisco WebEx Contact Center NICE Calabrio Call Recording and ServiceNow are a plus

What You Are Good At:

• Dynamically Contribute: Brings positive energy and enthusiasm to daily tasks to interactions and to the overall environment with consistent positive and professional communications
• Flexibility: Multitask manage multiple initiatives and pivot with ease as priorities change
• Unparalleled Work Ethic: Produce complete polished deliverables with a persistent mission-focused confidently asks Why as often as necessary to get to the root of the matter
• See the Person: Respect opinions beliefs and culture by listening to ideas sharing thoughts and working well independently and together to contribute insights to the leaders
• Knowledge Seeker: Inquisitively seeks deeper explanations of how things work not the surface-level description but goes beyond to gain knowledge
• Prepared: Shows up ready to think always prepared to get on with the days assignments by contributing analytical insights that meet time-sensitive requests
• Acting Honorably: Knowing whats right whats appropriate and acts accordingly

Education:

Bachelors degree in Computer Science or a closely-related discipline or an equivalent combination of formal education and experience

Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.

The typical base pay range for this role is between $102K - $129K depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave and paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance (ii) the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (iii) the Los Angeles County Fair Chance Ordinance and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race color national origin religion gender expression gender identity sex age ancestry marital status protected veteran and military status disability medical condition sexual orientation genetic information or any other status of an individual or that individuals associates or relatives that is protected under applicable federal state or local law.