Systems Engineer with Business Process Management (BPM)

Key Responsibilities:

• Atlassian Suite Administration: Administer configure and meticulously maintain our Jira and Confluence instances. This includes comprehensive user management meticulous permission control intricate workflow design and optimization and ensuring data integrity and system performance.
• Slack Workspace Management: Manage all aspects of Slack workspace administration including strategic channel management efficient user provisioning and de-provisioning and the rigorous implementation and enforcement of security policies to safeguard organizational data.
• Bonita Platform Support: Provide robust support and ongoing maintenance for the Bonita BPM platform ensuring its stable operation and effective utilization for critical business process automation initiatives.
• Technical Support & Troubleshooting: Serve as a primary point of contact for collaboration tool issues providing both first and second-line technical support. This involves comprehensive troubleshooting issue resolution and effective management of user access across all collaboration tools to minimize downtime and optimize user experience.
• Custom Scripting & Automation: Develop sophisticated custom scripts utilizing Groovy for advanced Jira customizations and robust Python scripts for various automation tasks enhancing system functionality and efficiency.
• Slack Integrations: Design develop and manage complex Slack integrations leveraging APIs and bot frameworks to streamline communication and automate routine tasks.
• Documentation & Knowledge Management: Create and maintain comprehensive documentation covering common issues detailed operational procedures and user guides to foster self-service and improve overall system understanding.
• On-Call Rotation & Monitoring: Actively participate in an on-call rotation schedule and diligently monitor support channels to ensure prompt response and resolution of critical issues outside of standard business hours.

Required Qualifications:

• Enterprise Collaboration Tool Experience: Demonstrated experience in administering and providing technical support for Jira Confluence and Slack within a dynamic enterprise environment.
• Programming & Scripting Proficiency: Proficiency in Groovy scripting (or Java) specifically for Jira customizations and strong demonstrable programming skills in Python for automation and system integration.
• Workflow & BPM Expertise: Solid knowledge and practical experience with workflow management concepts and Business Process Management (BPM) tools with a strong preference for candidates experienced with Bonita.
• Database Knowledge: Database Management: Knowledge of database technologies with hands-on experience managing databases for application backends and resolving data-related issues.
• Linux Operating Systems: In-depth knowledge of Linux operating systems including system administration scripting and troubleshooting.
• Problem-Solving & Communication: Excellent critical thinking analytical problem-solving capabilities and superior verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
• Educational Background: A Bachelors degree in Computer Science Information Technology Software Engineering or a closely related technical field.

Regards

Mohammed ilyas

PH - or Text - or you can share the updated resume at com

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract