Onsite Technician 1st 2nd Level Support (mwd)

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Assist the client with first and second level support on workstations mobility devices
Assist with infrastructures (installations replacement change relocation removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad iPhone) in case of software incidents
Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
Always demonstrate excellent customer service

Qualifications :

Key Responsibilities:

Provide on-site and remote IT support to employees in the Netherlands office.
Diagnose and resolve hardware software and network issues.
Maintain and troubleshoot local IT infrastructure including servers networks and telecom systems.
Assist with software upgrades patches and system updates. Escalate unresolved issues to appropriate higher-tier support teams.
Collaborate with the regional IT team to locally implement global IT policies and initiatives.
Oversee the purchase process for IT equipment and services including purchase orders invoices and goods receipts. Manage relationships with local IT vendors.

Qualifications & Skills:

Education & Experience Bachelors degree in Information Technology Computer Science or a related field.
23 years of experience in an IT support role preferably in a multinational or corporate environment.
Strong knowledge of Windows OS Microsoft Office Suite and enterprise applications.
Experience in network troubleshooting (LAN/WAN/Wi-Fi).
Familiarity with Active Directory Office 365 and ServiceNow or similar ITSM tools.
Understanding of IT security best practices.
Strong problem-solving skills and a customer-oriented approach.
Excellent communication skills in English AND Dutch.
Ability to manage multiple priorities and work independently in a small team.
Collaborative attitude with a proactive and adaptable mindset.

Additional Information :

All our positions are open to people with disabilities

Remote Work :

Employment Type :

Contract

Assist the client with first and second level support on workstations mobility devicesAssist with infrastructures (installations replacement change relocation removal)Provide support for computer systems in case of hardware and software incidentsProvide support for mobile devices (iPad iPhone) in ca...

Assist the client with first and second level support on workstations mobility devices
Assist with infrastructures (installations replacement change relocation removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad iPhone) in case of software incidents
Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
Always demonstrate excellent customer service

Qualifications :

Key Responsibilities:

Provide on-site and remote IT support to employees in the Netherlands office.
Diagnose and resolve hardware software and network issues.
Maintain and troubleshoot local IT infrastructure including servers networks and telecom systems.
Assist with software upgrades patches and system updates. Escalate unresolved issues to appropriate higher-tier support teams.
Collaborate with the regional IT team to locally implement global IT policies and initiatives.
Oversee the purchase process for IT equipment and services including purchase orders invoices and goods receipts. Manage relationships with local IT vendors.

Qualifications & Skills:

Education & Experience Bachelors degree in Information Technology Computer Science or a related field.
23 years of experience in an IT support role preferably in a multinational or corporate environment.
Strong knowledge of Windows OS Microsoft Office Suite and enterprise applications.
Experience in network troubleshooting (LAN/WAN/Wi-Fi).
Familiarity with Active Directory Office 365 and ServiceNow or similar ITSM tools.
Understanding of IT security best practices.
Strong problem-solving skills and a customer-oriented approach.
Excellent communication skills in English AND Dutch.
Ability to manage multiple priorities and work independently in a small team.
Collaborative attitude with a proactive and adaptable mindset.

Additional Information :

All our positions are open to people with disabilities

Remote Work :

Employment Type :

Contract

Key Skills

Change Management
API
ABAP
Facility Management
Games
Claims

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EVERIENCE

Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more

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