Lead Agent Transcon, Customer Service
Lead Agent Transcon, Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Major Duties and Responsibilities
- Receive documents
- Ensure smooth and timely shipment process flow
- Ensure all customers standard operating procedures are followed as per the SOP
- Interact with customers in arranging their shipments meeting customer service standards
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
- Monitoring workboards to ensure internal KPIs are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Promote productivity tools within the team (e.g. using workboard invoice processing expo )
- Be continuously open and positive to implementing new system changes and enhancements with your team
Qualifications :
- 1 year of industry specific qualification
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Pro-active strong organizational skills
- Good computer skills (Excel Word)
- Fluent in English
Additional Information :
Expeditors offers excellent benefits:
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
