- Perform end-to-end OTC activities including: Sales order processing and validation
- Invoice generation and dispatch
- Payment follow-ups and collections
- Cash application and bank reconciliations
- Credit management and customer master data maintenance
- Dispute and deduction management
- Handle client interactions and respond to queries via email/calls within defined SLAs.
- Monitor customer accounts to identify outstanding debts and proactively follow up
- .Reconcile accounts receivable ledger to ensure accuracy.
- Support month-end and year-end closing processes.
- Prepare daily/weekly/monthly reports and dashboards.
- Adhere to internal controls compliance and SOX requirements.
- Identify and implement process improvement opportunities.
- Provide training and support to new team members.
- Qualifications & Skills:
- Bachelors degree in Commerce Finance Accounting or related field.24 years of relevant experience in OTC processes in a BPO or shared services environment.
- Hands-on experience with ERP systems (e.g. SAP Oracle MS Dynamics).
- Strong understanding of accounting principles and financial processes.
- Proficiency in MS Excel and reporting tools.
- Good communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Flexible to work in shifts (as required by the client/business).
Qualifications :
Commerce Graduate and Good in Excel
Remote Work :
No
Employment Type :
Full-time