Onsite Technician 1st 2nd Level Support (mwd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Assist the client with first and second level support on workstations mobility devices
- Assist with infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad iPhone) in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications :
Technical/Business Skills
- Good technical knowledge of workplace environment and end-user services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory.
- Monitoring and reporting of the production environment (dashboards KPIs).
- Monitoring and improvement of procedures and documentation.
- Basic knowledge of Apple environment (iPhone).
- Incident and request processing (ITIL ticket tracking).
- IT Support experience in a large enterprise environment.
Essential experience/skills
- At least 3 years of onsite support and customer care is required.
- Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit.
- Motivation and real desire to improve and learn.
- Organized able to work independently pragmatic and hands-on approach.
- Spoken languages: English (fluent) Dutch (fluent) French is a plus
- Strong oral and writing skills adapted to a professional environment.
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
