Sales Operations Manager
Sales Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Samsara is looking for a Sales Operations Manager to own and scale the critical policies and governance frameworks that underpin our global sales organization. This role will focus on ensuring fairness compliance clarity and continuity of account ownership dispute resolution and sales policies while building and documenting processes that scale as Samsara grows beyond $2BN in revenue.
Youll work closely with senior sales leadership revenue operations and cross-functional partners to design and implement solutions for ambiguous and complex problems. The ideal candidate combines strong attention to detail with the ability to think creatively and overhaul systems where needed. Experience with AI-enabled tooling and automation is a huge plus as we seek to bring cutting-edge approaches to our programs.
This role is open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
- You have innate curiosity in how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.
In this role you will:
- Govern and maintain core sales policies ensuring clarity fairness and global consistency.
- Lead the account dispute process balancing competing perspectives and resolving ownership conflicts in a timely transparent manner.
- Oversee sales documentation and playbooks ensuring they are accurate accessible and regularly updated.
- Identify assess and redesign governance systems to scale with Samsaras growth introducing automation and AI-enabled solutions where possible.
- Run routine audits to monitor adherence to sales policies and identify risks or gaps.
- Partner with Salesforce Systems and RevOps teams to build tools and workflows that support policy compliance and governance visibility.
- Develop and track governance-related KPIs to ensure accountability identify trends and recommend improvements.
- Act as a trusted partner to Sales Leadership offering proactive guidance on governance risks process gaps and opportunities for efficiency.
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale our global Renewals engine.
Minimum requirements for this role:
- 6 years of experience in Sales Operations/Revenue Operations and Renewals Strategy roles preferably within a fast-paced SaaS or recurring revenue environment.
- Proven ability to drive improvements in sales workflows through cross-functional project management.
- Expertise in and related sales tech tools; experience supporting Renewals or Customer Success teams is a plus.
- Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
- Analytical mindset and ability to use data to influence Renewals strategy and decision-making.
- Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
- Bachelors degree from a top university; focus in business finance economics or engineering preferred. MBA optional.
Required Experience:
Manager
Employment Type
Full Time
