DCO Trainee, Data Center Operations (DCO)

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles.
Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited (ADSIPL) with a passion for technology to help us expand AWS Cloud offerings to the next level.

To keep up with this demand on both disk and network capacity we continue to expand our Data Centers in India. Also our content delivery AWS service CloudFront has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! Come and work for the worlds most Customer Centric Company. The location for this job to be discussed as there may be opportunities in several India locations.

The Opportunity: Data Centre Operation Technician This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. ADSIPLs data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.



Key job responsibilities
A Data Centre Operation Technician at ADSIPL expectation from role are:

You work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
your role and responsibilities include but are not limited to server rack installation hardware break-fix on various components troubleshooting network issues also responding to emergent situations that affect operational stability.
You may be the primary contact point for both internal customers (for example: Network Engineers Systems Engineers Software Developers Technical Operations) and external service partners (Hardware Vendors Contractors Service Providers among others).
You will work and meet SLAs against assigned trouble tickets via a directed workflow be the first line touch point for hardware troubleshooting and technical issues.
You perform on-call duties and will participate in Data Center operations handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
You possess knowledge of the policies and procedures including safety and security within your department and understand the appropriate application of such knowledge
You contribute to documentation on technical issues through root cause analysis for operational issues that occur and contribute to process improvement initiatives relevant to the data center environment.
More experienced technicians may assist in training less experienced members of the team.

* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation

A day in the life
You will support DC (Data Center) infrastructure equipment (e.g. racks servers networking devices hardware components cables etc.) You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware or spare parts including rack install server break/fix rack decom etc. You will perform on-call duties and will participate in Data Center operations handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. Show a strong aptitude for troubleshooting and problem solving You will be involved with site management and maintain tidiness in operation areas Your role also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. Your role involves covering 24x7 shift rotation

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- Basic knowledge of System hardware and Network devices
- Good written & verbal communication and a team player

- B.E/ Degree & Technical certifications in Information Technology Computer Engineering Computer Science or related disciplines would be an added advantage.
- Familiarity with server hardware troubleshooting network protocols and Linux operating system
- Knowledge about Data Center operations: Inventory Management Hot/Cold Aisles Security
- Data Center environment safety and security awareness

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.