Call Centre Bilingual Customer Service Representative Part Time, Seasonal
Call Centre Bilingual Customer Service Representative Part Time, Seasonal
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Job Description
Availability Seasonal Term Work Location:
We are seeking candidates who are primarily available to work during the morning/afternoon with the occasional evening shift required. This is a seasonal position with a Fixed-Term end date of January 17 2026. This position works on-site in our Call Centre located at 25 De Baets St in Winnipeg
Summary:
Reporting to the Contact Centre Supervisor the Bilingual Customer Care Outfitter (Customer Service Representative) provides service in French and English. They must possess strong written and verbal communication critical thinking skills and effective customer service skills. This position is focused on contact interactions that drive brand loyalty while providing legendary customer service through an extraordinary and memorable experience.
This highly skilled Outfitter will handle customer contacts through multi-channel processes (voice email and chat) such as new sale orders service issues after the sale is completed resolving customer dissatisfaction and providing first call resolution of a wide variety of company sales and product questions. Multiple systems programs and resources must be mastered to handle the wide range of customer needs.
The Bilingual Customer Care Outfitter is empowered to find solutions beyond established processes to resolve complex customer service situations while being professional proactive and empathetic to our customers needs.
Responsibilities:
Provides service in French and English.
Performs all customer contact procedures processes and meets performance requirements.
Responds to incoming customer inquiries and resolve customer issues regarding account order status and after-sale service such as return procedures returns or exchange of defective/damaged product shipping and delivery problems incorrect items received billing questions declined credit card inventory inquiries sales promotions and other similar situations.
Capitalizes on all opportunities to secure a sale including offer preferred products suggesting similar items and asking for orders on gift card balance contacts.
Utilizes advanced skills training system programs and desktop resources to assist customers from all business channels using communication soft skills negotiation and problem-solving skills to resolve customer dissatisfactions that meet needs of customer and the company. Empowered to go beyond the standard procedures to answer inquiries resolve concerns and connect our customers with the products and services that create loyal customers.
Reviews and researches CRD Field Guide Bass Pro Shops and Cabelas websites catalogs and other programs tools and resources to ensure up to date on information such as promotions system changes processes and company programs to relay accurate information to customers in a timely manner.
Utilizes feedback and coaching to maximize performance and develop skills to move through the career path opportunities.
ALL OTHER DUTIES AS ASSIGNED
Qualifications:
Bilingual French and English.
Knowledge of and familiar with basic computer use Microsoft Office web navigation.
Must be comfortable working in a sedentary computer-based environment.
Must be able to write type and use multi-channel systems.
Must be able to read documents reports computer screens and other written communication.
Must be able to effectively interpret and manage difficult situations.
Ability to work on a team and independently.
Possession of a valid Canadian Firearm Possession & Acquisition License (PAL) an asset.
Benefits:
Immediate employee discount
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Interested external candidates should submit their resume online at .
Interested internal candidates should apply through the Jobs Hub in their Workday account.
We thank all applicants however only those selected for further consideration will be contacted.
Bass Pro Shops & Cabelas welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Bass Pro Shops & Cabelas welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
- Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund
Required Experience:
Unclear Seniority
Employment Type
Part-Time
