Solution Architect Customer Technology
Solution Architect Customer Technology
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Job Description
Job Description
Solution Architect Customer Technology (12-Month Day Rate Contract)
About the Role
This is an exciting opportunity to lead and govern a portfolio of architecture and design initiatives within the Customer business unit.
You will be responsible for architecting solutions across Marketing or Contact Centre technologies ensuring they are cloud-native scalable resilient and secure. Working closely with business and technology stakeholders you will help define the current and future state recommend cost-effective solutions and drive the adoption of modern engineering practices.
Key Responsibilities
Solution Design Architect cloud-native solutions on AWS to support customer-facing applications portals APIs CRM and integration layers.
Business Alignment Translate business needs into technology solutions ensuring alignment with strategic outcomes.
Innovation & Evaluation Assess and recommend emerging technologies (AI data platforms customer engagement solutions) to enable digital innovation.
Standards & Governance Review technical papers provide analysis and recommendations to senior architecture leadership.
Best Practice Delivery Champion DevOps Infrastructure-as-Code API-first design automation and continuous delivery across solution delivery.
Cost & Performance Recommend solutions that enhance cost efficiency flexibility and operational resilience.
About You
You will bring a proven track record of delivering complex solution architecture across large-scale cloud environments. Key skills and experience include:
Qualifications Tertiary degree in IT or related discipline or equivalent experience (Cloud certifications desirable).
Architecture Expertise Strong background in solution architecture across multiple domains within large organisations.
Customer Technology Delivery Experience delivering solutions across customer channels: web mobile APIs portals self-service platforms CRM and marketing technologies.
Cloud & Microservices Expertise in designing and implementing microservices-based architectures ideally on AWS.
Engineering Mindset Strong software engineering principles applied to architecture across systems processes and applications.
Collaboration & Influence Excellent stakeholder management skills with the ability to build relationships and achieve win-win outcomes.
Ways of Working Exposure to Agile and DevOps environments.
Industry Insight Awareness of industry trends and how digital technologies can enhance customer engagement and experience.
On Offer
Generous Daily rate
12-month contract
Hybrid work environment
- CBD - Docklands location
Employment Type
Full-Time
