Senior Implementation Manager, EMEA
Senior Implementation Manager, EMEA
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Job Description
About Wunderkind:
Wunderkind isa performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one personalized messages across websites email text and ads guaranteeing a lift in revenue. Founded in 2010 Our goal is to scale a brands ability to create and grow customer relationships through websites email text and believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of web also believe in empowering brands to treat their customers as individuals satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing automating and scaling beautiful one-to-one experiences Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
About the Role:
As an Implementation Manager you will lead the successful onboarding expansion and strategic integration of Wunderkinds solutions for our clients. Acting as a trusted advisor you will partner with executive client stakeholders to deliver tailored implementation strategies that drive measurable value. With deep expertise in project management cross-functional collaboration and marketing technology you will elevate the client experience while advancing internal processes.
Responsibilities:
- Lead end-to-end implementation for new clients ensuring seamless onboarding and sustained success.
- Manage strategic projects for existing clients such as product expansions re-integrations and custom initiatives.
- Develop a deep knowledge base of your clients technical setups business needs and performance preferences to serve as a strategic advisor over the long term.
- Build and nurture relationships with executive-level stakeholders in marketing technology and design.
- Serve as the primary internal and external point of contact collaborating across Professional Services Customer Success and Product teams.
- Translate complex technical concepts into actionable solutions for diverse audiences.
- Oversee cross-functional teams in design engineering and QA to deliver on-time and within scope.
- Proactively identify and resolve risks or blockers to achieve successful outcomes.
- Drive continuous improvement of implementation processes and contribute insights to new product launches.
Qualifications:
- 4 years of professional experience including 2 years in SaaS implementation or consulting with proven leadership in complex client engagements.
- Strong track record of high-stakes project management with executive stakeholders.
- Expertise in digital marketing/MarTech ecosystems (e.g. ESPs commerce platforms tag managers).
- Exceptional problem-solving communication and relationship-building skills.
- Ability to navigate competing priorities drive alignment and deliver results under tight deadlines.
- Highly skilled in translating technical concepts into strategic business value.
- Solutions-driven proactive and committed to exceeding client expectations.
On the fence Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates and dont want it to get in the way of meeting you!
Required Experience:
Manager
Employment Type
Full Time
