Remote Dutch-Speaking Customer Support Specialist

Cross Border Talents

Posted on : 04-10-2025

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1 Vacancy

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Job Location

Eskişehir - Turkey

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 04-10-2025

Job Description

ob Title: Dutch-Speaking Customer Support Specialist (Remote Turkey)

Location: Work from home anywhere in Turkey
Start Date: ASAP

What Youll Do

Support customers with inquiries including:
- Nearest store locations
- Online product returns
- Complaints and issue resolution
- Stock availability checks
- Product reservation requests
Handle inbound calls (emails may be included later).
Provide basic technical support when needed.
Participate in team meetings feedback sessions and customer satisfaction initiatives.
Benefit from career development opportunities such as one-on-one sessions mentoring and promotion paths.

Why Youll Love This Job

Fully remote work from anywhere in Turkey.
Stable long-term project with low turnover and a supportive team culture.
Competitive salary and bonuses earn up to 51200 TL/month with incentives.
Growth opportunities structured mentoring and career support.
Extra perks team celebrations recognition and bonus rewards.

Salary & Benefits

Net Salary: 42000 TL
Bonuses:
- Attendance bonus: 5000 TL (with 100% shift compliance valid until the end of 2025)
- Quality bonus: Up to 10% of salary
Pluxee Meal Card: 4500 TL allowance
Private Health Insurance: Provided via Mapfre (employee only)

Work Schedule

Shifts between 09:00 20:00 CET (summer hours; winter adds 1 hour)
Rotating shifts:
- 09:0018:00
- 10:0019:00
- 11:0020:00
- 12:0021:00
- 13:0022:00
Breaks: 1 hour daily (within 9-hour schedule)
Days off: 2 per week (Sunday fixed second day variable)
Work on public holidays required (paid at 2x rate by law)

Training

Duration: 2 weeks (weekdays only weekends off)
Hours: 09:0018:00 or 10:0019:00
Format: Online
Attendance is mandatory

Requirements

Dutch: C1/C2 (required)
Solid computer skills (average or above)
A smartphone (for secure VPN login verification)
Ability to work remotely anywhere in Turkey

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Cross Border Talents

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