Operations Customer Expert Relocation Provided
Operations Customer Expert Relocation Provided
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Job Description
Location: Lisbon Portugal
Contract: Full-time
Start Date: 16 October 2025
We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic multicultural environment.
Your Responsibilities
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Handle customer queries via phone chat and email with empathy and efficiency
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Provide first-contact resolution wherever possible
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Manage complex cases end-to-end including disputes chargebacks and fraud investigations
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Identify and assist vulnerable customers escalating where necessary
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Document all interactions accurately in CRM systems
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Share feedback to improve training processes and customer experience
Mandatory Requirements
C1/C2 English
- Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
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At least 1 year of professional BFSI experience in Ireland
(Applications not meeting these requirements cannot be considered)
What Were Looking For
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Strong communication and empathy skills
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Confidence in decision-making especially on complex cases
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Ability to adapt quickly to new tools and processes (Slack GSuite CRM)
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Team player with resilience and problem-solving skills
Compensation & Benefits
- Without apartment: 2012 gross/month up to 300 performance bonus
- With apartment (utilities & cleaning included): 1966 gross/month up to 300 performance bonus
Relocation Package:
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Company-provided apartment (utilities & cleaning included) OR housing allowance
- One-time relocation payment after probation
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Travel expenses to home country once per year
Full legal & administrative support (NIF social security housing etc.)
Other Perks:
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Private health & dental insurance (after contract signature)
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Career development & internal mobility opportunities
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Social cultural and sports activities in Lisbon
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Language courses & e-learning
If you meet the mandatory requirements and are available to start on 16 October 2025 apply now and join a growing team in the digital banking sector!
Employment Type
Full Time
