Aftersales Manager

Busseys Attleborough & Fakenham

OTE up to 40000 - 45000 (including Bonus) Company Car & Fuel Card

Are you passionate about delivering outstanding customer experiences and driving operational excellence Do you have the leadership qualities to inspire a dynamic team and take one of Norfolks most respected Ford dealerships to new heights

Busseys are searching for a talented Aftersales Managerto join our Attleborough and Fakenham branches covering both Ford and INEOS brands. If you excel at motivating teams achieving targets and building a first-class aftersales reputation this is your moment.

What Youll Be Doing

Lead the Service & Parts Departments: Oversee Aftersales operations ensuring volume and profit targets are smashed and standards remain sky-high.

Elevate Customer Satisfaction: Maintain exceptional customer relationships and retention through expert advice seamless workflow and proactive problem-solving.

Grow and Empower Our Team: Inspire motivate and develop your team - delivering appraisals support and regular communication.

Drive Efficiency and Profitability: Manage budgets workshop efficiencies pricing strategies and cost control to hit all targets.

Uphold Standards & Processes:Guarantee adherence to Ford and Busseys procedures championing everything from complaint resolution to health & safety.

Support Across Departments: Work closely with all other managers and departments for smooth dealership operations.

Key Skills & Experience

• Proven leadership in aftersales management (Automotive/Ford experience a plus)

• Track record of delivering volume profit and customer satisfaction targets
• Strong ability to coach mentor and develop a team
• Excellent communication and organisational skills
• Commercial awareness and budget management experience
• Flexible driven and able to work in a fast-paced customer-centred environment

Whats In It For You

• OTE up to 40000 - 45000
• Company car fuel card
• Bonus scheme - be rewarded for your results
• Flexible working patterns tailored to your needs
• Inclusive modern company culture that promotes diversity and development
• Company-wide support training and development programmes

At Busseys diversity and inclusion are at our core. We welcome applications from all backgrounds and will tailor the position for flexible working to suit the right candidate - tell us what you need and lets talk.

Ready to Join a Winning Team

Apply online by completing our application form or for more details reach out to our HR department on .

Make your next move with Busseys - where your leadership transforms customer service and team success!

At Busseys we celebrated our 100 years back in 2023 but this business is all about looking fact even since that milestone we have seen so many changes in an ever-evolving market which we always adapt to. Of course we remain the Premier Ford outlet in East Anglia and our Ford Dealership in Norwich typifies the Adventurous Spirit of this exciting franchise. But we never stand still so we opened our first BYD dealership in 2024 which is going from strength to strength plus our INEOS centre based in Attleborough only goes to show the diverse nature of our business as we always strive to serve the communities in which we operate.

One thing however never changes looking back 100 years or forwards 100 years our customers are the most integral part of our business - markets technology services change and critically so do our customers requirements and needs so at Busseys we pride ourselves on continually exceeding expectations by always putting our customers first.