Income Officer
Income Officer
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Job Description
We are working closely alongside a Local Authority in Cardiff to assist with the appointment of an Income Officer on a 9-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 13.17 - 16.72 per hour
Hours per week: 18.5
Summary:
To deliver an effective and efficient income management service ensuring the prompt collection of rental income and other charges owed to the Council. The postholder will support the prevention and management of rent arrears working with tenants and residents to promote financial inclusion sustain tenancies and maximise income to the Council.
Responsibilities:
- Manage rent accounts to ensure timely collection of rent and service charges.
- Take early and proactive action to prevent arrears working with tenants to agree affordable repayment arrangements.
- Provide advice and support on welfare benefits income maximisation and debt management.
- Liaise with tenants support services Housing Officers and external agencies to resolve income-related issues.
- Prepare and present cases for legal action including possession proceedings when necessary.
Qualifications:
- Good standard of education (e.g. GCSEs or equivalent).
Requirements:
- Previous experience in income management rent collection or a similar financial/housing role.
- Knowledge of welfare benefits and debt management processes.
- Strong negotiation and communication skills with the ability to deal effectively with customers in challenging situations.
- Experience of working with vulnerable tenants and signposting to relevant support services.
- Ability to work independently manage a caseload and meet deadlines.
- Good IT skills with experience using housing management or finance systems.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#OR14415
Employment Type
Full Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
