Supervisor, Delivery
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional operational and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business technical support and production teams.
- Responsible for the success of the team.
- Works within established precedents and practices.
- Examines information to solve ongoing problems.
- Ability to perform work unsupervised.
Functional Knowledge
- Has a comprehensive understanding of a range of processes procedures systems and concepts in own field.
Business Expertise
- Understands how to coordinate efforts across teams to achieve goals.
Impact
- Impacts the quality of the tasks performed or services provided by the team.
Leadership
- Provides daily supervision to team members including coaching quality checks and work progress.
Problem Solving
- Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
- Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
- Guides team members to perform tasks related to processing claims and answering calls efficiently.
- Coaches team to deliver KPIs.
- Ensures adherence to company policy and procedures.
- Acts as the liaison between operations and middle-management to ensure protocols are being followed.
- Supports conflict resolution and manages client people task and systems related issues.
- Monitors systems and applications to make sure they are working properly.
- Provides resolutions to a diverse range of complex tasks.
- Executes the continuity plan such as in natural disasters.
- Delivers inputs on process improvement and operational initiatives.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Manager
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
