Senior Specialist Metrics, Analytics and Reporting
Senior Specialist Metrics, Analytics and Reporting
Posted on :
04-10-2025
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1 Vacancy
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Job Description
Company:
MarshDescription:
We are seeking a talented individual to join our Claims team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Lead in-depth loss assessments that ensure accurate data-driven claim evaluations for faster and more effective resolutions.
- Act as a second-line advocate capable of progressing large complex claims with significantly less direct oversight from US-based advocates.
- Provide strategic loss insights to the Operations team enabling timely and informed client communications.
- Own compliance workflows including e-filing correspondence tracking and adherence to carrier and regulatory requirements.
- Proactively manage dormant files (180 days without response) reviving stalled claims through focused follow-ups.
- Automate inefficiencies by simplifying and streamlining repetitive tasks to reclaim time for higher-impact strategic work.
- Create and maintain a defense attorney reference database organized by jurisdiction to support legal referrals and strategic claim planning.
- Leverage data lakes and reporting tools to generate performance dashboards KPIs and insights for ongoing monitoring and continuous improvement
- Conduct research on relevant topics (e.g. market trends legal updates risk insights) and present findings in a clear actionable format to support strategic decisions.
- Create compelling insight-driven PowerPoint presentations for both internal stakeholders and external client discussions.
- Develop executive-level summary reports with actionable insights for strategic claim reviews and decision-making.
- Use business acumen and market awareness to navigate complex claims guide strategy and respond effectively in challenging scenarios.
- Continuously enhance the Claim Advocacy model bringing innovation and strategic thinking to evolve our value proposition.
- Design and manage stakeholder feedback surveys gathering insights to improve advocacy services and stakeholder satisfaction.
What you need to have:
- 6-8 years of experience in the General Insurance domain across different types of claims claims lifecycle and claim data.
- Graduate or masters in commerce or business administration or any equivalent education programme in Insurance domain.
- MS Office proficiency (Word Excel Outlook PowerPoint). Strong Excel proficiency.
- Strong verbal and written communication skills - excellent email writing skills.
- Must be comfortable with working on new age data management tools
What makes you stand out
- Strong persistence and follow-up skills.
- Knowledge and experience of resolving complex claims across a variety of relevant business lines
- Proficient in data analytics tools with a strong ability to derive actionable insights from complex datasets.
- Experienced in working with AI models leveraging advanced technologies to enhance decision-making processes.
- Proven track record of collaborating with offshore colleagues fostering teamwork and driving project success across geographical boundaries
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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