Help Desk Analyst-Junior

California, CA - USA

Monthly Salary: $ 70000 - 96700

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At AMEWAS we dont just support defense- we shape it. For over 40 years weve been a trusted partner of the Department of Defense (DoD) by providing cutting-edge engineering testing and evaluation for U.S. Navy weapons systems.

Our people are the heart of our mission. Across our headquarters in California Maryland and offices in Orlando FL and San Diego CA youll find a diverse and driven team committed to making a real impact for our Nations Warfighters.

If youre ready to grow your skills be challenged by meaningful work and contribute to something biggerthis is where you belong.

Come do work that matters. Join AMEWAS.

The Position:

AMEWAS is seeking a highly motivated and talented Help Desk Analyst-Junior to support Battlespace Modeling & Simulation. The salary range of this position is $70000.00 - $96700.00 and is commensurate with experience. This position is eligible for hybrid work.

About the location:

California MD is Marylands #1 City Hiring the Most High-Tech Workers. To learn more about the surrounding area please visit:

Position Background:

The Battlespace Division supports modeling and simulation (M&S) environments; trainer systems; test and evaluation (T&E); analysis; live virtual and constructive (LVC); research and development (R&D) activities for DoD agencies and its international partners-All products are government owned developed and managed.

A typical day as a Help Desk Analyst-Junior may include:

Receives tracks researches and responds to customer inquiries (e-mails) for multiple software products in a timely manner
Documents responses from engineers and Subject Matter Experts (SMEs) and communicates solutions to users promptly and clearly
Converts Outlook emails to Jira service desk tickets for traceability and as a knowledge base reference for future inquiries
Manages the customer-facing Frequently Asked Questions page (hosted on Atlassian Confluence/Wiki) for multiple software products and lists FAQs for users to troubleshoot on their own
Works with various software leads to establish/implement solid software support center procedures
Works with various software tools (Azure Power Automate Jira etc.) to automate processes
Provides admin support when requested (updating defect tickets and service desk workflows on Jira)
Performs other training tasks to include; cross-training to assist in developing training materials and peer reviewing work

Must-haves:

BS Degree OR BA Degree in technical scientific or business discipline or a qualifying substitution OR Associates Degree plus 4 years of additional work experience (5 years total) OR 6 years of additional work (7 years total)
1 year experience managing a help desk or service desk
Experience working independently while proactively researching topics and learning how to troubleshoot issues
Experience with organizational software products
Proficiency in Microsoft Office suite
Excellent customer service communication organization and documentation skills
The ability to obtain and maintain a DoD Secret Security Clearance

Desired Skills:

1 year experience using Atlassian Suite (Jira Confluence/Wiki)
Microsoft Certified Professional (MCP) Certification
Atlassian Certified Associate (ITSM with Jira Service Management Foundations) Certification
Atlassian Certified Professional (Managing Jira Service Projects for Cloud) Certification
Security Certification
Experience working with a software development team
Working knowledge of Adobe Creative Cloud

Skills Crucial to Success at AMEWAS:

Candidates must demonstrate a customer-focused mindset professionalism and discretion while working collaboratively with management and teams to meet objectives. Candidates should be hard-working individuals with strong attention to detail and the ability to foster a positive team-oriented culture.

Physical Environment and Working Conditions:

The physical environment for this position requires the employee to work in an office sitting in a cubicle or at a desk looking at a computer for most of the workday. Work is physically comfortable. The employee has discretion about sitting walking standing etc.

The employee may be required to travel short distances to offices/conference rooms and buildings on site or near the work site. On rare occasions overnight travel may be required.

The employee is required to stand walk and/or move throughout the workday often bending over and lifting items up to approximately 50 lbs.

Refer a friend:

Were always on the lookout for top talent. If you know someone who would be a great fit for this role please share our post with them!

Heres an added perk: If youre a current AMEWAS employee and your referral is hired you could earn a referral bonus!

Our Excellent Benefits and Perks:

Staying connected to our core values sets us apart from our competition! AMEWAS recognizes and rewards performance dedication and creativity. We are committed to investing in our employees and their future by providing them with competitive compensation creative work teams and the opportunity to grow in their career. We also provide a robust benefits package including:

Medical dental vision 401(k) Life/AD&D/STD/LTD insurance
Paid vacation holiday and sick leave
Generous tuition and training assistance program
Relocation assistance
Sign-on bonuses
Employee longevity recognition
Community involvement and outreach
Team building events
Recognition program
Wellness program
Employee Assistance Program (EAP)
Mobile service discount
Fitness reimbursement program

AMEWAS is committed to equal employment opportunity. We recruit employ train compensate and promote without regard to race religion color national origin age sex disability protected veteran status or any other basis protected by applicable federal state or local law.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position contact our Recruiting department via phone at or email at .

AMEWAS participates in E-Verify to confirm eligibility to work in the United States.

Please note: AMEWAS does not accept unsolicited resumes from third-party staffing agencies recruiters or headhunters.

#LI-Hybrid

Required Experience:

Junior IC