Lead Patient Services Representative Twin Cities Orthopedics

The Lead Patient Services Representative is responsible for patient registration and check in as well as clinical support addition this role will support Patient Services Representative team members and daily operations of clinic front desk.

This is a full-time role Monday-Friday 6:30 AM - 3:00 PM out of our Edina - Crosstown and Eden Prairie locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

Oversee department daily operations and staff productivity; ensure excellent patient service and delivery of care.

Coordinate department work schedules (e.g. ensure proper staffing levels coverage for lunch oversee breaks etc.)

Partner with supervisor to ensure staff members receive recognition development and coaching when appropriate

Train and assist Patient Services Representatives as needed

Work with supervisor to maintain consistent training policies and processes

Actively participate in meetings and other communications processes; share information timely accurately and completely with others as needed

Excellent communication with all departments in the clinic; acting as a liaison between care teams and front desk

Greet and register patients; collect co-payments pre-payments insurance information and photo ID

Verify and document insurance information as defined by current business practices

Accurate and timely scheduling of new and existing patients in the current practice management system

Communicate all pertinent information to patients including: appointment information directions check-in times referral information and copayments

Chart preparation and management

Maintain a working knowledge of health care plan requirements and health plan networks

Maintain timely communication with patients families and staff

Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word Outlook and Excel
• Customer Service experience required
• Medical reception experience required
• Knowledge of TCO resources and policies preferred
• Must complete Patient Experience Training upon hiring

Benefits & Compensation:

• Actual starting pay will vary based on education skills and experience.
• We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickâhere.

Essential Requirements - Ability to:

• Comply with company policies procedures practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
• Prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems establish facts and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations if required

Performance Expectations i-Healths Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose committed effort and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Required Experience:

Unclear Seniority