Analyst Global Order Management Cloud
Analyst Global Order Management Cloud
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Job Description
Ensures that revenue is recognized in accordance with Corporate and SEC standards. Provides direction to sales organization prior to contracts being concluded. Career Level - IC0
Responsibilities
Global Order Management
Global Order Management Team is responsible for validating and processing executed contracts in accordance with the established procedures policies and standards. . This involves liaising with various cross-functional stakeholders including Sales Partners Business Finance Business Practices upstream and downstream processes to ensure timely and accurate order processing and revenue recognition.
This team manages online and offline submissions for License Hardware Cloud Support Renewal and Education
Job Role
Perform data entry record verification validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
Collaborate with Upstream and Downstream teams like CDM IB Collection AR for resolution of customer related issues
Adherence to compliance guidelines including SOX internal & external compliance audits
Constantly strives to enhance technical and process knowledge; participate in assessment programs updates LLC etc.
Meet the defined KPIs Input Quality Output Quality Efficiency & Turn Around Time
Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customers trust)
Key Skills
Strong communication skills Verbal and Written - Skill to interact with diverse stakeholders and departments across cultures internationally
Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions
Innovation Ideation and process recommendations to improve customer experience team efficiency and continuous improvement.
Ability to consistently meet deadlines and achieve goals
Should be well versed with Computer Usage and MS Office Applications like Excel Word and Power Point
Key Competency
Change Agility
Mastering Complexity
Communicating for Impact
Performance drive and Execution
Basic Requirements
Graduate/Post Graduate
Flexible with shifts
Qualifications displayed in the job posting
Works on assignments that are routine in nature where limited judgment is utilized. Normally receives detailed instructions on all work. Work involves minimal problem resolution following detailed instructions. Basic reading writing arithmetic skills. Familiarity with spreadsheet applications 0 - 1 years of experience.
Qualifications
Career Level - IC0
Required Experience:
IC
Employment Type
Full-Time
