Customer Service Officer Rostering
Customer Service Officer Rostering
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$ 30 - 35
1 Vacancy
Job Description
Who are #teampossible
At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward to turn possibilities into reality.
Our commitment extends to creating an inclusive culture fostering employee growth learning and optimal performance. When you join our team you are contributing to support individuals with disabilities to live learn work and flourish. Our team embodies our purpose daily embracing diverse ideas and perspectives that enrich our culture. We call ourselves #teampossible!
At Endeavour we offer a range of employee benefits including:
We are a value driven organisation dedicated to making a real difference to people living with a disability.
Salary Packaging Benefits! Package up to$15900of your annual salary tax free.
In addition to your tax-free benefit you can also use up to$2650of your pre-tax income to pay for entertainment expenses (meals holiday accommodation etc).
Encouraged and supported ongoingprofessional developmentanddiverse career opportunities.
An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
Corporate Health Insurance plans and discounts with our corporate partners.
Paid parental leave.
The importance of this role:
We have an exciting opportunity for a Customer Service Officer to join our Team in Cannon Hill specialising in Rostering. Reporting to the Rostering Team Leader you will support the review coordination and optimisation of staff rosters within your allocated Service Delivery region. This integral position aims to facilitate staff mobility using skilful scheduling ensuring our team is aligned to meet the needs of our valued customers.
In this varied role you will:
Provide a customer experience in line with Endeavour Foundations Values and behaviours ensuring customer needs are met.
Utilise various forms of communication including phone email workspace chat video conferencing and message apps to respond to customer enquiries.
Carry out day to day scheduling of staff to cover unplanned changes in employee availability including personal leave and emergency replacement.
Conduct regular reviews to ensure that rosters are consistently aligned with the organisations key service indicators.
Ensure that rosters accurately align with clients NDIS plans and funding ensuring effective support delivery.
Foster a culture of collaboration with your peers and your teams leading to a co-create and co-deliver approach to delivering the best outcomes for our customers.
What you can bring to the team:
Certificate III/IV in Business Administration or previous Community/ Aged Care/ Disability experience in a customer/client focused role is desirable.
Experience coordinating rostering/ scheduling services in a large multi-faceted organisation will be highly regarded.
Proven experience in a customer service role managing competing priorities and completing tasks within crucial timelines.
Previous experience in a NDIS environment is an advantage.
Demonstrated high level verbal and written communication skills to develop and maintain strong customer relationships and deal with customer issues sensitively and assertively to establish good customer focused.
Proven ability to work in a team environment and build collaborative relationships with customers and colleagues to achieve optimal business outcomes.
Hold or be willing to obtain a Working with Children Check (Blue Card) NDIS Worker Screening Check (Yellow Card) National Criminal History Check (Fit2Work) and an open Drivers License with comprehensive insurance on your vehicle.
Intrigued Wed love to hear from you. Please click apply to submit your application and join #TeamPossible today!
Endeavour Foundation encourages applications from people of all ages nationalities abilities and cultures. This includes Aboriginal and Torres Strait Islander peoples CALD (Culturally and Linguistically Diverse) the LGBTQI community and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicants needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
