Hybrid Customer Support for Danish Speakers

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Respond to customer inquiries via phone email and chat in Danish and English.
Assist customers with product-related questions technical issues and order processing.
Deliver high-quality solutions by troubleshooting and identifying customer needs.
Maintain detailed and accurate records of customer interactions in the system.
Collaborate with other departments to resolve customer issues efficiently.
Stay up to date with company products services and policies to provide accurate information.

Requirements:

Native Danish speaker with advanced English proficiency (B2).
Excellent communication and interpersonal skills both written and spoken.
Strong PC skills including Office 365 CRM databases and other internal platforms.
A problem-solving and solution-driven mentality.
A positive and motivated mindset to tackle challenging customer issues.
Goal-oriented approach and ability to adapt to changing priorities.
Familiarity with accommodation platforms is a plus.
Previous experience in customer service or contact center environments is valued.
Availability to work both from the office and from home (within 100km from the office).

Contract Details:

Full-time contract (39 hours per week) Monday to Sunday with fixed working hours and 2 days off per week.
Rotating shifts: 09:00 - 20:00.
Initial temporary contract with the possibility of a permanent position based on business needs.
27 working days of holiday per year.

Benefits:

Feel Good program offering Spanish lessons quizzes with prizes and free group activities such as running beach volleyball and roller skating.
Free private health insurance upon obtaining a permanent contract.
Flexible remuneration options for nursery school and transport after the probation period.
Multicultural and international working environment.
Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield).
Free coffee daily and free fruit once a week.
Opportunities to learn and grow within an industry-leading department.
3 weeks of initial training and continuous personal coaching.

Key Responsibilities: Respond to customer inquiries via phone email and chat in Danish and English.Assist customers with product-related questions technical issues and order processing.Deliver high-quality solutions by troubleshooting and identifying customer needs.Maintain detailed and accurate rec...

Key Responsibilities:

Respond to customer inquiries via phone email and chat in Danish and English.
Assist customers with product-related questions technical issues and order processing.
Deliver high-quality solutions by troubleshooting and identifying customer needs.
Maintain detailed and accurate records of customer interactions in the system.
Collaborate with other departments to resolve customer issues efficiently.
Stay up to date with company products services and policies to provide accurate information.

Requirements:

Native Danish speaker with advanced English proficiency (B2).
Excellent communication and interpersonal skills both written and spoken.
Strong PC skills including Office 365 CRM databases and other internal platforms.
A problem-solving and solution-driven mentality.
A positive and motivated mindset to tackle challenging customer issues.
Goal-oriented approach and ability to adapt to changing priorities.
Familiarity with accommodation platforms is a plus.
Previous experience in customer service or contact center environments is valued.
Availability to work both from the office and from home (within 100km from the office).

Contract Details:

Full-time contract (39 hours per week) Monday to Sunday with fixed working hours and 2 days off per week.
Rotating shifts: 09:00 - 20:00.
Initial temporary contract with the possibility of a permanent position based on business needs.
27 working days of holiday per year.

Benefits:

Feel Good program offering Spanish lessons quizzes with prizes and free group activities such as running beach volleyball and roller skating.
Free private health insurance upon obtaining a permanent contract.
Flexible remuneration options for nursery school and transport after the probation period.
Multicultural and international working environment.
Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield).
Free coffee daily and free fruit once a week.
Opportunities to learn and grow within an industry-leading department.
3 weeks of initial training and continuous personal coaching.