Product AnalystTechnical Business Systems Analyst

Job Title: Product Analyst Credit Card Platform Services
Location: Wilmington DE; or New York City

Employment Type: Long-Term Consulting

Overview

Seeking a technically skilled Product Analyst or technical business analyst to join the Credit Card Platform Services Technology team within Consumer & Community Banking (CCB). This is a critical role in the delivery and evolution of the banks credit card technology platforms. The ideal candidate will have a development background with strong technical depth and the ability to analyze test and support backend system functionalities-not just UX/UI.

Key Responsibilities

• Work closely with engineering architecture and product management teams to define platform product requirements for credit card processing and servicing systems.
• Gather document and manage functional and non-functional requirements for platform enhancements and integrations.
• Use your development background to collaborate effectively with engineering teams to validate technical feasibility and ensure accurate implementation.
• Analyze backend data and system behavior using tools such as SQL Postman and internal monitoring systems.
• Partner with testing teams to define use cases validate test strategies and troubleshoot production and pre-production issues.
• Facilitate cross-functional workshops and stakeholder meetings to align technical solutions with business goals.
• Collaborate with business units including risk marketing servicing and compliance to align the credit card platform with enterprise requirements.
• Help prioritize product features and enhancements based on customer impact technical value and strategic importance.

Required Qualifications

• 5 years of experience in technology roles with at least 2 years as a Product Analyst or Technical Business Analyst in financial services.
• Former experience as a developer is essential-should be comfortable discussing APIs services data structures and platform logic.
• Strong knowledge of SQL and data analysis techniques.
• Experience working with credit card processing platforms or core banking systems.
• Familiarity with Agile/Scrum methodologies and tools (e.g. Jira Confluence).

Preferred Qualifications

• Understanding of microservices and modern API architecture.
• Experience in platform migration integration or transformation projects within banking or credit services.
• Exposure to credit card lifecycle including origination servicing rewards fraud and collections.
• Excellent communication skills with the ability to simplify complex technical topics for business stakeholders.